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Automated self-service technologies have been revolutionizing contact centers ever since the global COVID-19 pandemic. They take the pressure off your strained agent workforces in handling the massive influx of calls by allowing customers to swiftly find answers on their own and get quick responses to their common requests. Meanwhile, your agents can creatively handle tasks that may need a more human touch. That’s why most enterprises prefer self-service over human interaction.

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Ai-powered self-service

Servion focuses on designing and deploying intelligent IVRs and chatbot solutions that leverage AI technology and ensures no wait time, instant resolution, and skill-based routing agents only when needed.

Servion works with leading AI technology companies, including AWS, Google, and Nuance. We help businesses with digital transformation initiatives by designing and deploying the most innovative AI-powered self-service solutions that ensure exceptional customer experiences.

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Servion’s conversational ai services enable rich, natural, and exceptional experiences that redefine the possibilities of ai capabilities.

  • Speech-based virtual interaction

    Combines conversational intelligence with humanlike natural dialogue
  • Humanlike intelligence

    Understands complex inquiries, ask clarifying questions, and personalize responses
  • Automatic speech recognition

    Powered by NLU and text-to-speech technology that navigates the callers
  • Smarter Learning

    Becomes smarter over time by learning from past and current live agent interactions
  • Bilingual

    Features a library of millions of conversations that cover many languages, accents, and ethnicities
  • Multichannel

    Offers a consistent customer experience in all digital channels, i.e., your website, app, text messaging applications
  • Customer Intent Mining

    Offers a consistent customer experience in all digital channels, i.e., your website, app, text messaging applications
  • Predictive analytics

    Captures and analyzes each conversation to deliver real time insights and personalized experience
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CX thought leadership, best practices and success stories

  • A leading International bank in the UAE provides intelligent self-service Success Stories

    A leading International bank in the UAE provides intelligent self-service

  • Leading private bank in Asia redefines CX with a bilingual, conversational AI Success Stories

    Leading private bank in Asia redefines CX with a bilingual, conversational AI

  • North America’s leading telecom service provider reduces operational cost by enhancing IVR & Chat Success Stories

    North America’s leading telecom service provider reduces operational cost by enhancing IVR & Chat

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