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The disruptions caused by the COVID-19 pandemic created tectonic shifts in the CX market, with contact centers worldwide seeking new, innovative ways to face critical contingencies and ensure business continuity, customer retention, trust, and loyalty. Fulfilling customer needs without interruption separates top-performing contact centers from peers who struggle with adapting to the changing business climate. Perhaps, the future is ambiguous and downright uncertain for them, but Servion can help. Future-proofing contact centers since the 90s, Servion enables enterprises to build future-ready contact centers from the future.

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Reinventing the contact center

In today’s competitive business climate, brands face several evolving challenges to differentiate themselves and stand out. They compete in a multichannel, digital world dominated by incredibly self-sufficient, tech-savvy young consumers with an uncompromising demand for flawless customer experience (CX).

Therefore, it has become increasingly necessary to develop a unified, customer-centric CX strategy to create meaningful engagement in the customer journey and drive more profitable relationships.

Servion puts forward two decades of experience in contact center design and consulting. With two decades of experience in contact center design and consulting, Servion empowers enterprises to give what customers want—and keep them coming back for more. Be it people, process, or technology, we stitch together a solution that begins at the top with the brand promise and works its way into infrastructure, technology, and SLAs.

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With unmatched domain knowledge from powering over 1 billion customer interactions every year, Servion offers an array of solutions that fit every need of your contact center.

  • Omni-Channel CX Platform

    Integrates multichannel, outbound call campaigns and at-home agents
  • Contact Center Analytics Platform

    Offers real-time operational analytics as part of the core offer
  • Flexible Service Offerings

    For inbound, outbound, email, chat, WFM/QM, & screen recording
  • Support for Enterprises of all sizes

    Design & implementation for contact centers with 100 to 10000+ agents
  • Managed Services Support

    24/7, pay by performance support with a track record of 10+ years
  • Unmatched Domain Expertise

    Covers all complex multi-platform applications and integrations
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