Every customer has an expectation from a brand. At every interaction, they demand an experience that is in line with their expectations. Yet, many brands leave a gap between customer expectation and customer experience. How can enterprises bridge this customer expecation-experience gap?
ServDesign makes it possible.
Use exclusive methods, tools, models, and best practices that spans your entire customer experience management process. It offers business design, technology design, an implementation schedule and roadmaps for the foreseeable future emanating from a ‘bill of improvement’.