ServCare, a flexible managed services offering from Servion is designed to offer the right support to contact centers, unified communication and collaboration solutions, enabling your enterprises to deliver flawless customer experience.
Customers don’t care about your enterprise systems or processes, all they care about is how they are treated. Can you relinquish control of daily operations and focus solely on delivering an exceptional customer experience?
ServCare makes it possible.
ServCare offers right from break-fix support services to complex change management to transformational services such as business consulting, analytics and automation. It de-risks customer experience from operational and technical breakdowns and offers single point of ownership and management.
Enterprises have different needs and one size does not fit all. ServCare comes in as four packaged offerings: Platinum Plus, Platinum, Gold and Silver. Platinum Plus is a customizable top-tier, value-added services bundle that offers an industry leading – outcome based delivery model.
With network operating centers spread across the globe, you can avail 24X7 services on ITIL framework. With a combined experience of 7500 man-years, ServCare also comes equipped with ServGenie – a knowledge base of over 9000 articles and known errors. This enables you to resolve more than 72% of incidents with L1 support.
ServCare platform is a unified decision support system that enables you to move away from a reactive to a proactive and predictive service management approach. It integrates multiple platforms for a holistic view of unified communication, collaboration and contact center operations.