Technologies such as cloud, AI, and big data are now commonplace in contact centers’ customer-agent interactions, but what about the network infrastructure underneath? Traditional wide area networks (WANs) like MPLS were never designed for today’s cloud- and digital-first imperatives. A heavy reliance on data centers for cloud connectivity means higher latency, heavy data center load, overwhelming complexity, and a single point of failure, creating numerous challenges for IT in balancing the user experience, security, and compliance. The solution? Servion’s Software-defined Wide Area Network (SD-WAN).