Reimagining CX Through Next-Gen AutomationRobotic Process Automation (RPA)

As the interaction channels and customer demands grow exponentially, enterprises have no choice but to leverage the power of automation to streamline repetitive, rule-based tasks so that their agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention. Robotic process automation in contact centers provides next-generation tools to create an intelligent digital workforce that enables agents and software robots to effectively collaborate during any stage, from cognitive assessment and integrated development to implementation and execution.

Scale the new frontier of customer engagement

Servion’s RPA offerings enable you to seamlessly link front and back-office processes through scalable virtual robots that perform definable, repeatable, and rule-based tasks with high efficiency. We also offer an integrated agent desktop to enable single-screen access to disparate systems. This results in greater accuracy reduced errors and rework, as well as optimized costs. Our RPA offerings include:

  • Assisted Automation

    Assisted Automation

    Robots and employees work together on semi-automated processes

  • Unassisted Automation

    Robots handle fully automated processes without intervention

  • Robotic Workforce Supervision

    A dashboard displays robot queues, workflow status, system alerts

Seamlessly linking front/back-office processes through scalable virtual robots – with or without human intervention, Servion ensures high operational efficiency that leads to great customer experiences.

Read more about how our RPA solutions can make things easier for you and your customers.

Features

  • Integrated agent desktop

    Integrated agent desktop

    Access a single screen to disparate systems and applications

  • Error-free processing

    Error-free processing

    Automate manual data entry and navigation between systems for processing & accuracy

  • Dynamic data management

    Dynamic data management

    Single-click access to a unified knowledge repository

  • Streamlined wrap-up processes

    Streamlined wrap-up processes

    Increased wrap-up stage productivity and reduced AHT

  • Analyze and report

    Analyze and report

    Customizable audit options, call recording, and analysis for delivering relevant insights

  • Reduced training time

    Reduced training time

    Reduce the time it takes to train and execute the robots, allowing them to self-learn

Give your customers the experience they desire

Talk to our Contact Center CX Specialists now