As the interaction channels and customer demands grow exponentially, enterprises have no choice but to leverage the power of automation to streamline repetitive, rule-based tasks so that their agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention. Robotic process automation in contact centers provides next-generation tools to create an intelligent digital workforce that enables agents and software robots to effectively collaborate during any stage, from cognitive assessment and integrated development to implementation and execution.

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Scale the new frontier of customer engagement

Servion’s RPA offerings enable you to seamlessly link front and back-office processes through scalable virtual robots that perform definable, repeatable, and rule-based tasks with high efficiency. We also offer an integrated agent desktop to enable single-screen access to disparate systems. This results in greater accuracy reduced errors and rework, as well as optimized costs. Our RPA offerings include:

  • Assisted Automation - Robots and employees work together on semi-automated processes

  • Robots handle fully automated processes without intervention

  • A dashboard displays robot queues, workflow status, system alerts

Seamlessly linking front/back-office processes through scalable virtual robots – with or without human intervention, Servion ensures high operational efficiency that leads to great customer experiences.

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Features

  • Integrated agent desktop

    Access a single screen to disparate systems and applications
  • Error-free processing

    Automate manual data entry and navigation between systems for processing & accuracy
  • Dynamic data management

    Single-click access to a unified knowledge repository
  • Streamlined wrap-up processes

    Increased wrap-up stage productivity and reduced AHT
  • Analyze and report

    Customizable audit options, call recording, and analysis for delivering relevant insights
  • Reduced training time

    Reduce the time it takes to train and execute the robots, allowing them to self-learn
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Trusted tips for CX Leaders

  • British multinational retailer drives operational excellence with RPASuccess Stories

    British multinational retailer drives operational excellence with RPA

  • Leading US-based global IT company improves CX with an AI-powered Field Services PlatformSuccess Stories

    Leading US-based global IT company improves CX with an AI-powered Field Services Platform

  • Leading US-based global IT company deepens RPA capabilities with ServionSuccess Stories

    Leading US-based global IT company deepens RPA capabilities with Servion

  • Leading Bank in Malaysia automates collections, card operations, and fulfillmentSuccess Stories

    Leading Bank in Malaysia automates collections, card operations, and fulfillment

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