The New Customer Experience and the Elevated Role of the Contact Center
The contact center is more critical than ever and at the core of customer experience transformation. COVID-19 has only accelerated the need for contact center innovation as hard-hit customer support teams work to maintain loyalty and satisfaction. The need for a better customer experience is evident and includes improved self-service options and agent tools.
This white paper explores cloud computing, AI, automated self-service, and data integration for the new customer experience and how brands can plan around these technologies to stay ahead. Download this white paper to read more.