Multinational food and beverage chain in the US migrates to Amazon Connect

Download this case study to learn how an American multinational coffee and baked goods chain with more than 11,300 restaurants spread across 41 US states and 36 countries successfully migrated outdated on-premise Avaya technology to the cloud and achieved a complete digital transformation of its contact center, enabling consistent experience across all the channels, such as voice, SMS, chat, and email, supported by self-service chatbots.