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Research Report: Read the full report to discover how brands are deploying AI for self-service and their plans for further investment

Brands, leveraging AI for self-service solutions, report significant improvements in operational efficiency, achieving up to twice the effectiveness in containment and first-contact resolution rates across both digital and voice channels. AI-powered self-service delivers measurable results, with digital containment rates improving by 1.5x and voice by 2x, while first-contact resolution rates are 2x and 2.1x more effective for digital and voice, respectively.

These advancements not only optimize customer interactions but also contribute to operational scalability and cost efficiency. Moreover, businesses employing AI exhibit greater confidence in meeting future customer demands, with AI-driven confidence rates in digital and voice self-service surpassing those without AI by significant margins.

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