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A U.S. passenger railroad enhances traveler experience with Verint’s AI-powered virtual assistant Ask Julie

A national passenger railroad company in the U.S. struggled to streamline the ticket booking process and provide instant support to more than 375,000 daily web visitors, many of whom needed quick answers or help with transactions. The existing system often caused delays, higher call and email volumes, and longer wait times for live agents, leading to inefficiencies and a less-than-ideal customer experience. To address these challenges, the company partnered with Verint to deploy “Ask Julie,” an AI-powered virtual assistant that delivered instant, scalable service while efficiently meeting customer needs.

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