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Tap into the power of Genesys and deliver AI-powered, personalized experiences

Multicloud environments with omnichannel capabilities are emerging as strategic platforms for driving innovation and delivering empathetic customer experience at scale in today's highly crowded CX marketplace. Thousands of businesses worldwide look for that easy, all-in-one, multicloud contact center solution to deliver seamless customer experience, enterprise-grade communications, collaboration, and contact center management.

As a Genesys partner, Servion leverages the power of the Genesys technology ecosystem, combined with our expertise and proven methodology, to help clients build a world-class, future-proof CX platform and maintain genuinely engaging and effective contact center environments. As a leading cloud-based contact center solution provider, Genesys provides the best-of-the-breed contact center platform to drive exceptional customer experiences for organizations of any size, from small and midsize organizations to large corporations.

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Explore the full range of solutions

Servion is an end-to-end service provider that provides consulting services, implementation, migration, integration, and managed services across Genesys contact center solutions covering contact center software, omnichannel CX, routing, chatbots, voice bots, application integration, workforce engagement, reporting, and analytics.

  • Genesys Cloud CX

    The all-in-one cloud contact center solution that powers deeply connected and seamless experiences.
  • Genesys Multicloud CX

    The omnichannel engagement solution has flexible deployment flexible options to support large digital transformation initiatives.
  • Genesys DX

    The AI-powered digital interaction platform makes it quick and easy to design and deliver self-service experiences.
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Why Genesys?

  • Proven Expertise

    Powers 25 billion of the world's best customer experiences each year

  • Competitive edge

    Over 11,000 companies in more than 100 countries trust the #1 customer experience platform to drive excellent business outcomes

  • Business agility

    Multicloud contact center solutions that provide flexibility at scale and put an end to proprietary systems and single-vendor lock-in

  • Flexible and scalable

    Genesys flexible on-premise and cloud solutions are built to be fluid, intuitive, and profoundly empowering

  • Customer satisfaction

    More personalized CX, driven by predictive analytics and multichannel communication capabilities

  • Profitability ratio

    Improved agent management and productivity due to multichannel, messaging, AI, analytics, and intelligent automation

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Servion is an end-to-end services provider that covers consulting services, implementation, integration, and managed services across a vast array of the Five9 solutions, including Cloud Contact Center, Workforce Optimization, and Automation and Analytics.

Consulting Services

consulting-services

Our CX experts will perform an exhaustive review of your existing operational KPIs, workflows, processes, technologies and map them to your business goals and strategic roadmap. Based on the study, they will develop optimization strategies, identify improvement opportunities and technology recommendations that will help meet your business objectives.

Implementation & Integration Services

Implementation & Integration Services

Servion's trained and certified team will leverage unique methodologies, tools, and an agile approach to quickly deploy or migrate from your current contact enter platform to the Genesys contact center solution. Servion's superior system integration capabilities will also ensure that your existing enterprise applications, including CRMs, SharePoint portals, customer portals, and more to the Genesys contact center solution.

Managed Services

Managed Services

We offer the support you need to keep your contact center running at peak performance. As an experienced managed services provider for Genesys, Servion offers 24×7 end-to-end proactive managed services that include service requests, Level 1 and level 2 troubleshooting incidents, and value-added services.

Let's get started with your personalized demo