Designing and Delivering a Seamless Customer Experience with Cloud Technologies
70% of CX leaders still using on-premises technology are considering moving to cloud and interaction volumes over digital channels have doubled in the last one year. An omnichannel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.
Genesys and Servion have partnered to help enterprises design and deliver seamless omnichannel solutions that orchestrate intelligent and contextualized workflows across any channel to provide exceptional customer experience.
Discussion topics include:
- • CX challenges, digital adoption, the growing importance of employee experience, personalization, and driving innovation with cloud contact center platforms
- • An in-depth overview and demo of Genesys Cloud platform and how it can support enterprises to design and deliver seamless omnichannel customer experiences
- • Q&A session with our CX experts
Raja LakshmipathyManaging Director – India, Genesys
Animesh SrivastavaManaging Director & SVP – India & Middle East, Servion Global Solutions