27, February 2017
An ideal solution for organizations thinking of setting up a contact center to service their customers or those who realize that their current systems are to be re-engineered. Offers,
- A holistic study (operational, financial, and technology) of the customer care center metrics and practices.
- Expert analysis based on industry bench marks & best practices
- A comprehensive blueprint report, collating business, operations and IT needs with a suggested a framework and design