CTI Connectors

Driving smarter customer interactions across all leading contact center platforms

Customer experience has become the battleground for enterprises and one of the biggest challenges they face in improving CX is the data silos. Organizations are investing in the most advanced solutions (Contact Center Platforms, CRMs, Marketing Automation tools, Billing softwares, etc) for individual departments but are limited by the lack of seamless flow of information between these applications.

Servion helps enterprises bridge the gap between their contact center platforms, CRMs and other enterprise applications with custom built CTI Connectors that seamlessly integrate and enable flow of information across departments. Servion’s CTI Connectors help contact center agents with 360-degree view of the customer that empower them to deliver better customer experience. Our CTI Connectors can easily be customized to integrate with seamlessly between leading contact center platforms (Cisco, Amazon Connect, NICE inContact, Avaya, Genesys, etc), CRMs (Salesforce, ServiceNow, MS Dynamics, Oracle and Pega) and other applications.

Benefits

360-degree view of customers

Servion’s readily available CTI Connectors seamlessly integrates your contact centers with CRMs and other applications to enable contact center agents with 360-degree view of the customer. Our CTI Connectors will provide all information required by the agents to handle their interactions with customers in the CRM.

Driving Smarter Agent Experience

Servion’s CTI Connectors improves agent experience by allowing them to handle interactions, manage their state, and operate within the same interface. This easy-to implement and simple-to-maintain connector acts as the single routing engine for customer interactions.

Reduced Average Handle Time

With all information made available to the contact center agents on the CRM interface, customer requests are processed faster which reduces average handle time for every interaction.

Lower TCO and Faster Implementation

Our readily available CTI Connectors for leading contact center platforms and CRMs can easily be customized to suit organization specific needs and deployed quickly with lower implementation costs.

CTI Connectors for leading Contact Center Platforms and CRMS:

Features

  • Single Sign-on

  • Call control within CRM

  • Omni-Channel ready

  • Contextual pop-ups

  • Synchronized wrap-up

  • Click-to-call

  • CTI tool Bar

  • Inbound Features

  • Wrap-up codes

Give your customers the experience they desire

Talk to our Contact Center CX Specialists now