Crafting CX Solutions

Business Continuity Services during a CrisisHelping Your Business Operate Remotely

The COVID-19 pandemic is forcing businesses to quickly adopt remote working options.

. Business continuity planning is a priority and the big question is – how quickly, safely and cost effectively can you deploy solutions?

Servion is a Contact Center and Collaboration Services specialist who helps assess, design, implement and support your efforts. Servion’s rapid response team can quickly set-up your remote environment and enable contact center agents to work from home without compromising quality, security and compliance. Our experts can also implement highly effective call routing and deflection strategies.

Cisco WebEx Contact Center

Cisco WebEx Contact Center is a unified, omnichannel contact center solution that uses predictive analytics to improve operational efficiency, performance, and business outcomes. Designed and built from the ground up as a cloud solution, WebEx Contact Center brings your business innovation, flexibility, and agility of the cloud with security and scalability.

Servion has been a trusted Cisco partner for more than two decades with over 200+ contact center deployments. Servion is also the only certified provider that can offer Cisco Cloud services globally.

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Amazon Connect

Amazon Connect is a powerful solution for companies looking at moving their contact center to the cloud, leveraging artificial intelligence (AI), or creating personalized customer experiences (CX).

Servion brings its 25 years of experience implementing contact centers and expertise pioneering cloud deployments to help you assemble an Amazon Connect solution and make the most of all the available AWS cloud services. Servion can help deploy Amazon Connect, assemble a complete contact center solution, AI enable Amazon Connect and provide comprehensive managed services.

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Related Resources

  • Success Story

    Leading chemical company embraces cloud contact center solution to mitigate the pandemic crisis

    Read more

  • Success Story

    North America's leading Telecom service provider mitigates COVID-19 crisis with a WFH solution

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  • Success Story

    NYC's largest healthcare provider mitigates COVID-19 crisis with Remote Agent Connectivity

    Read more

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