Cloud Services
The rise of cloud

There has been a traditional bias towards on-premise infrastructure until recent years. But faced with business uncertainty and pressure to shift to frugal yet efficient systems, enterprises have started accelerating cloud adoption. Studies say that 83% of enterprise workloads will be run majorly on public cloud platforms by 2020.

CCaaS and UCaaS on the cloud

For enterprises eager to invest in infrastructure modernization for their Contact Center-as-a-service (CCaaS) and Unified Communications-as-a-service (UCaaS) needs but are uncertain due to high capital expenditure, cloud enablement is now their best-bet. Apart from cost considerations and migration from CAPEX intensive investments, it makes addition of new channels to existing infrastructure effortless for smart enterprises.

Adopting a cloud-based Contact Center or Unified Communications infrastructure can be time-consuming and costly. It is why enterprises must choose a cloud partner who understands the intricate needs of both industries.

Powered by 21+ years of Customer Experience expertise, managing 100s of clients across 6 continents and driving over 1 billion next generation customer interactions every year, Servion has been helping enterprises harness the true power of the cloud.

Servion’s cloud offerings for CCaas and UCaas are bundled with scalability, flexibility, and reliability along with robust capabilities and global security standards.

Why Servion cloud services?

Reduce capital investment and better manage operations costs. Cloud services provide a utility-like model – often referred to as a “pay as you go” based on need.
Manage capacity for peak usage or deal with volume spikes. Cloud solutions allow services to be scaled as needed allowing enterprises to pay on usage, also known as “pay as you grow”.
Accelerate time-to-market
Improve the time taken to get new applications and systems up and running. Servion allow enterprises to focus on revenue -driven initiatives, and enhance customer experience and improved collaboration.
Adopt a bird eye’s view
Leverage interaction data from multiple sources, through IP-based business intelligence analytics, to gain a holistic view of contact center interactions and overall system performance.
Manage it the right way
Simplify deployment and management of applications for CCaas or UCaas. Servion relieves the pressure of worrying about costly and outdated infrastructure.
Ensure a smooth transition
Eliminate the risk and cost pressure of customizing existing business rules for the cloud. Servion’s experts tailor cloud solutions to reflect the required business process rules.

Cloud-based contact centers have brought incredible promise to the enterprise.
But how do you maximize benefits while avoiding pitfalls while migrating to the cloud?

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