Crafting CX Solutions

Enabling Enterprises to Scale and Improve AgilityTransition to the Cloud

Cloud adoption for contact centers has been accelerating rapidly over the last few years.

Large enterprises are now choosing cloud as their target model. While the migration to a cloud contact center is straightforward for small and midsize operations, it is harder for organizations with over a couple of hundred seats. Gartner is now predicting that, by 2022, contact center as a service (CCaaS) will be the preferred adoption model in 50% of contact centers. However, a gap exists between choosing and doing — and bridging that gap requires building a transition path.

Powered by 25+ years of Customer Experience expertise, managing hundreds of clients globally and enabling over 1 billion next generation customer interactions every year, Servion has been helping enterprises harness the true power of the cloud. Servion’s cloud contact center services cater to the needs of businesses that range from small to large and adapts cloud solutions to the enterprise requirements.

Cisco WebEx Contact Center

Cisco WebEx Contact Center is a unified, omnichannel contact center solution that uses predictive analytics to improve operational efficiency, performance, and business outcomes. Designed and built from the ground up as a cloud solution, WebEx Contact Center brings your business innovation, flexibility, and agility of the cloud with security and scalability.

Servion has been a trusted Cisco partner for more than two decades with over 200+ contact center deployments. Servion is also the only certified provider that can offer Cisco Cloud services globally.

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Amazon Connect

Amazon Connect is a powerful solution for companies looking at moving their contact center to the cloud, leveraging artificial intelligence (AI), or creating personalized customer experiences (CX).

Servion brings its 25 years of experience implementing contact centers and expertise pioneering cloud deployments to help you assemble an Amazon Connect solution and make the most of all the available AWS cloud services. Servion can help deploy Amazon Connect, assemble a complete contact center solution, AI enable Amazon Connect and provide comprehensive managed services.

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NICE inContact CXone

Cloud contact centers are most appropriate for enterprises looking to adopt an omnichannel strategy, artificial intelligence, and automation. NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.

Servion, a NICE inContact partner, helps enterprises transition to the most comprehensive cloud contact center platform - NICE inContact CXone. With over 25 years of CX expertise, managing hundreds of global clients, and over 1 billion customer interactions every year, Servion caters to every need of organizations, ranging from small to large, to harness the cloud's real power. Servion is also a NICE inContact DEVone Partner that provides connectors and integrations to the CXone Platform.

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Genesys Cloud

Thousands of businesses around the globe are looking for that easy, all-in-one contact center solution to deliver seamless customer experience. The Genesys Cloud™ solution makes that world possible. Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management.

Servion, a Genesys partner, helps enterprises transition to Genesys Cloud and also integrate other best of breed contact center solutions. Servion is an end-to-end service provider that provides implementation, migration, integration and managed services across Genesys contact center solutions that cover contact center software, omnichannel CX, routing, chatbots, voicebots, application integration, workforce engagement, reporting and analytics.

Five9

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling organizations to create exceptional customer experiences.

Servion, a Five9 integration and consulting partner empowers organizations with implementation, integration and managed services. Servion’s experience and certified CX experts can help organizations migrate to Five9 cloud contact center solution and also combine best-in-class contact center technologies to enable seamless customer experiences.

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