Transition to the CloudEnabling Enterprises to Scale and Improve Agility

Cloud adoption for contact centers has been accelerating rapidly over the last few years.

Large enterprises are now choosing cloud as their target model. While the migration to a cloud contact center is straightforward for small and midsize operations, it is harder for organizations with over a couple of hundred seats. Gartner is now predicting that, by 2022, contact center as a service (CCaaS) will be the preferred adoption model in 50% of contact centers. However, a gap exists between choosing and doing — and bridging that gap requires building a transition path.

Powered by 25+ years of Customer Experience expertise, managing hundreds of clients globally and enabling over 1 billion next generation customer interactions every year, Servion has been helping enterprises harness the true power of the cloud. Servion’s cloud contact center services cater to the needs of businesses that range from small to large and adapts cloud solutions to the enterprise requirements.