Large enterprises are now choosing cloud as their target model. While the migration to a cloud contact center is straightforward for small and midsize operations, it is harder for organizations with over a couple of hundred seats. Gartner is now predicting that, by 2022, contact center as a service (CCaaS) will be the preferred adoption model in 50% of contact centers. However, a gap exists between choosing and doing — and bridging that gap requires building a transition path.
Cisco WebEx Contact Center is a unified, omnichannel contact center solution that uses predictive analytics to improve operational efficiency, performance, and business outcomes. Designed and built from the ground up as a cloud solution, WebEx Contact Center brings your business innovation, flexibility, and agility of the cloud with security and scalability.
Amazon Connect is a powerful solution for companies looking at moving their contact center to the cloud, leveraging artificial intelligence (AI), or creating personalized customer experiences (CX).
Cloud contact centers are most appropriate for enterprises looking to adopt an omnichannel strategy, artificial intelligence, and automation. NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.
Thousands of businesses around the globe are looking for that easy, all-in-one contact center solution to deliver seamless customer experience. The Genesys Cloud™ solution makes that world possible. Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software enabling organizations to create exceptional customer experiences.