Transition to the CloudEnabling Enterprises to Scale and Improve Agility

Cloud adoption for contact centers has been accelerating rapidly over the last few years.

Large enterprises are now choosing cloud as their target model. While the migration to a cloud contact center is straightforward for small and midsize operations, it is harder for organizations with over a couple of hundred seats. Gartner is now predicting that, by 2022, contact center as a service (CCaaS) will be the preferred adoption model in 50% of contact centers. However, a gap exists between choosing and doing — and bridging that gap requires building a transition path.

Powered by 25+ years of Customer Experience expertise, managing 100s of clients across 6 continents and enabling over 1 billion next generation customer interactions every year, Servion has been helping enterprises harness the true power of the cloud. Servion’s cloud contact center services cater to the needs of businesses that range from small to large and utilizes packaged cloud solutions based on the requirement.

Cisco WebEx Contact Center

Cisco WebEx Contact Center is a unified, omnichannel contact center solution that uses predictive analytics to improve operational efficiency, performance, and business outcomes. Designed and built from the ground up as a cloud solution, WebEx Contact Center brings your business innovation, flexibility, and agility of the cloud with security and scalability.

Servion has been a trusted Cisco partner for more than two decades with over 200+ contact center deployments. Servion is also the only certified provider that can offer Cisco Cloud services globally.

Amazon Connect

Amazon Connect is a powerful solution for companies looking at moving their contact center to the cloud, leveraging artificial intelligence (AI), or creating personalized customer experiences (CX).

Servion brings its 25 years of experience implementing contact centers and expertise pioneering cloud deployments to help you assemble an Amazon Connect solution and make the most of all the available AWS cloud services. Servion can help deploy Amazon Connect, assemble a complete contact center solution, AI enable Amazon Connect and provide comprehensive managed services.

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