Cisco Webex Contact Center is revered as the new benchmark for modern contact centers. Organizations can leverage the solution’s next-generation, fully customizable cloud platform to create meaningful service experiences with right-time, right-channel answers, intuitive 24x7 self-service, and powerful customer experience management. AI-powered assistance and next-level WFO capabilities enable users to create super agents who deliver exceptional experiences every time. The solution is centrally managed and administered from the cloud to improve operational efficiency, reduce costs, and simplify scaling.

Digital-first customer journeys

Customers are free to reach out through whichever platform suits their lifestyle or circumstances. Text, social, chat, email, voice – the power is in their hands. Make it easy for customers to give immediate feedback on their experience by delivering surveys straight to them via text (SMS) or IVR. Collect that valuable data and use it to empower your agents to customize interactions and continually improve.

Intuitive experiences and super agent intelligence

Cisco Webex sets agents up for success: AI-powered assistance, a modular desktop with a single, consolidated view, visibility into customer feedback and communication history, call transcription for faster wrap-up, and so much more.

Ultimate flexibility and customization

Cisco Webex is enterprise-grade and out-of-the-box ready yet completely customizable. Get ultimate flexibility, scalability, and performance from an undisputed contact center market leader.

Customer-focused collaboration organization-wide

Obliterate siloes by making communication ubiquitous and effortless across your entire organization. Conversations and information will no longer be contained within separate applications used by different teams and departments. Cisco Webex’s comprehensive yet easy-to-use platform allows agents and subject matter experts to work side-by-side to fill information gaps and accelerate problem solving.

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Servion and Cisco A Powerhouse Partnership

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Servion’s partnership with Cisco spans over two decades with over 200 Cisco contact center implementations (on-premise and cloud hosted). With over 25 years’ experience and unmatched technology know-how, we know what it takes to orchestrate the right contact center solution to fulfill your business requirements.

  • Migration from on-premise to cloud

  • Integration with Webex Teams, Webex Calling and UCM Cloud

  • Customer Journey Orchestration

  • Integrated real-time speech and sentiment analytics

  • Improve employee engagement by embedding AI / ML

  • Introduce RPA to reduce agents’ data entry efforts

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Trusted tips for CX Leaders

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    Leading US stock exchange switches to the Cloud with Cisco Webex Contact Center

  • Top 4 Concerns Of Migrating Your Contact Center To The Cloud And How To Overcome Them Whitepaper

    Top 4 concerns of migrating your contact center to the cloud and how to overcome them

  • Migrating from Cisco UCCX to Webex Contact Center with Servion Brochure

    Migrating from Cisco UCCX to Webex Contact Center

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