Crafting CX Solutions

Cisco Webex Contact Center

Cisco Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. By leveraging the data in multiple contact center systems and applying predictive analytics, Cisco Webex Contact Center dynamically predicts each customer’s needs and matches the customer with the best agent to handle that need, improving performance, sales, and the customer experience.

Servion’s partnership with Cisco spans over two decades with over 200 implementations. Servion is a Webex Contact center partner in America. Servion helps design, deploy, and launch Webex Contact Center for enterprise to ensure fast user adoption and accelerate business outcomes.

Our Cisco Webex Contact center expertise includes:

  • Migration from on-premise to cloud
  • Integration with Webex Teams, Webex Calling and UCM Cloud
  • Customer Journey Orchestration
  • Integrated real-time speech and sentiment analytics
  • Improve employee engagement by embedding AI / ML
  • Introduce RPA to reduce agents’ data entry efforts
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