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Cisco Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. By leveraging the data in multiple contact center systems and applying predictive analytics, Cisco Webex Contact Center dynamically predicts each customer’s needs and matches the customer with the best agent to handle that need, improving performance, sales, and the customer experience.

Digital-first customer journeys

Customers can connect their way, using text, social, chat, email, or voice. Then you can capture immediate feedback with Webex Experience Management customer experience surveys.

Intuitive experiences and super-agent intelligence

AI-powered agent assistance and a new, user-optimized agent desktop enhance agent experience and increase their productivity.

Customizable platform, ultimate flexibility

This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact center, from the contact center market leader.

Engage Your Entire Team of Experts

Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement.

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Benefits

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Servion + Cisco Partnership Teamwork at its best

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Servion is a worldwide Cisco partner for more than two decades and has expertise across multiple contact center and collaboration technologies. With hands-on experience in 200+ Cisco contact center implementations (on-premise and hosted). Servion can orchestrate the right contact center solution to fulfil your business requirements. With our exhaustive technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their technology investments.

  • Migration from on-premise to cloud

  • Integration with Webex Teams, Webex Calling and UCM Cloud

  • Customer Journey Orchestration

  • Integrated real-time speech and sentiment analytics

  • Improve employee engagement by embedding AI / ML

  • Introduce RPA to reduce agents’ data entry efforts

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CX thought leadership, best practices and success stories

  • Leading US stock exchange switches to the Cloud with Cisco Webex Contact Center Success stories

    Leading US stock exchange switches to the Cloud with Cisco Webex Contact Center

  • Top 4 Concerns Of Migrating Your Contact Center To The Cloud And How To Overcome Them Whitepaper

    Top 4 concerns of migrating your contact center to the cloud and how to overcome them

  • Migrating from Cisco UCCX to Webex Contact Center with Servion Brochure

    Migrating from Cisco UCCX to Webex Contact Center

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