Cisco Webex Contact Center Enterprise (WCCE)

Cisco Webex Contact Center Enterprise provides a comprehensive, customizable, highly secure cloud solution to meet the complex needs of the world’s largest contact centers. It is extensible via open APIs and add-on options and backed by Cisco’s renowned security and support. Webex Contact Center Enterprise opens a path to the cloud for even the most business-critical contact centers.

Servion’s partnership with Cisco spans over two decades with over 200 implementations. Servion helps design, deploy, and launch Webex Contact Center Enterprise to ensure fast user adoption and accelerate business outcomes. Servion’s CX experts are experienced in migrating contact centers for large enterprises from any environment to Cisco Webex Contact Center Enterprise by leveraging multiple pre-established integration points seamlessly across the CX technology ecosystem.

Our Cisco Webex Contact Center Enterprise expertise includes:

  • Migration from on-premise to cloud
  • Customer Journey Orchestration
  • Improve employee engagement by embedding AI / ML
  • Managed Services and Optimization Services
  • Integration with Webex Teams, Webex Calling and UCM Cloud
  • Integrated real-time speech and sentiment analytics
  • Advanced RPA to reduce agents’ data entry efforts
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