Cisco Unified Contact Center Enterprise is an ideal contact center solution for organizations with up to 24,000 agents. Cisco UCCE provides all the core functions you’d expect plus next-level flexibility and customization. Intelligently route incoming calls to the best resource within your organization, smoothly integrate voice with digital applications like real-time chat and Web collaboration, and deliver intuitive self-service with AI technology like conversational intelligence. Comprehensive reporting provides crucial business intelligence to continually improve your contact center’s performance.

Servion’s partnership with Cisco spans over two decades with over 200 implementations. We are an Advanced Technology Partner (ATP) for Cisco UCCE in Americas, EMEA and India and a satellite ATP in Canada, UK, Singapore, and Malaysia.

With 100+ UCCE-specific resources, Servion’s global team is prepared to plan, design, implement, and support your UCCE investments.

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Our Cisco UCCE expertise includes:

  • End-to-end implementation for voice, chat, and email including Customer Requirements Document (CRD), implementation,
  • System testing, UAT, and support
  • Expertise in migration from traditional legacy systems to IP
  • Expertise in migration from traditional systems into UCCE
  • Integration with telecom MSCs through SS7, SIP, ISDN, and PRI
  • Complex scripting for voice and email
  • Personal call back
  • Click to Callback
  • Seamless integration with third-party solutions
  • Configuration automation of ICM
  • Integrations with various WFM and WFO solutions
  • Customized list and campaign management for outbound solutions
  • Agent-based skill grouping
  • Intelligent call routing
  • Servion is also involved in developing product enhancements for Cisco
  • AI integrations
  • Migration experience for on-prem to cloud
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Trusted tips for CX Leaders

  • Cisco UCCE Capabilities Brochure

    Cisco UCCE Capabilities

  • Cisco UCCX Capabilities Brochure

    Cisco UCCX Capabilities

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