Cisco Unified Contact Center Enterprise is an ideal contact center solution for organizations with up to 24,000 agents. Cisco UCCE provides all the core functions you’d expect plus next-level flexibility and customization. Intelligently route incoming calls to the best resource within your organization, smoothly integrate voice with digital applications like real-time chat and Web collaboration, and deliver intuitive self-service with AI technology like conversational intelligence. Comprehensive reporting provides crucial business intelligence to continually improve your contact center’s performance.
Servion’s partnership with Cisco spans over two decades with over 200 implementations. We are an Advanced Technology Partner (ATP) for Cisco UCCE in Americas, EMEA and India and a satellite ATP in Canada, UK, Singapore, and Malaysia.
With 100+ UCCE-specific resources, Servion’s global team is prepared to plan, design, implement, and support your UCCE investments.
