Servion’s next-generation automation and self-service solutions help enterprises reduce operational costs, drive higher customer satisfaction by reducing complexity, and better engage agents with more stimulating work.
Automatically detect customers calling from a mobile device and offer them the option of being redirected to digital self-service. Support growing call volume with intelligent, conversational chat and voice bots that combine natural language processing and understanding (NLP/NLU) with machine learning and predictive algorithms. Improve efficiency by having customers authenticate themselves hands-free using voice biometrics. The possibilities (and benefits) are endless.
