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AI-Driven Innovation in Contact Centers: An Exclusive Executive Roundtable with Jon Arnold

CX leaders face a pivotal challenge: balancing growth, loyalty, and costs. AI is transforming the industry, widening the gap between leaders and laggards. It’s revolutionizing both customer interactions and employee experiences. To remain competitive, CX leaders must strategically navigate this AI-driven landscape, driving results across customer and employee touchpoints.

Join our exclusive executive roundtable “A Strategic Approach to AI-driven Innovation in the Contact Center” with Jon Arnold, an independent analyst for a unique opportunity to share experiences, learn from peers, and explore cutting-edge AI applications in CX & contact centers.

Date: April 22, 2025 | Time: 5:45 PM – 8:00 PM EST

Location: Blackbarn Restaurant


Please complete this form to Register

Agenda:

05:45 PM – 06:00 PM 06:00 PM – 07:00 PM 07:00 PM – 07:15 PM 07:15 PM – 08:00 PM
Registration & Networking

Roundtable discussions hosted by Jon Arnold:

  • Discover and optimize customer journeys by identifying potential AI use cases
  • Evaluate, strategize and deploy AI solutions for contact center optimization
  • Prepare your organization to thrive in the evolving world of customer experience
Closing Remarks by Tony Janusky, VP – Sales, Servion Enjoy dinner & drinks and network with peers and learn about the day.
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