CX leaders face a pivotal challenge: balancing growth, loyalty, and costs. AI is transforming the industry, widening the gap between leaders and laggards. It’s revolutionizing both customer interactions and employee experiences. To remain competitive, CX leaders must strategically navigate this AI-driven landscape, driving results across customer and employee touchpoints.
Join our exclusive executive roundtable “A Strategic Approach to AI-driven Innovation in the Contact Center” with Jon Arnold, an independent analyst for a unique opportunity to share experiences, learn from peers, and explore cutting-edge AI applications in CX & contact centers.
Date: April 22, 2025 | Time: 5:45 PM – 8:00 PM EST
Location: Blackbarn Restaurant
05:45 PM – 06:00 PM | 06:00 PM – 07:00 PM | 07:00 PM – 07:15 PM | 07:15 PM – 08:00 PM |
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Registration & Networking | Roundtable discussions hosted by Jon Arnold:
| Closing Remarks by Tony Janusky, VP – Sales, Servion | Enjoy dinner & drinks and network with peers and learn about the day. |