Customer Engagement Hubs: The new frontier of CX
This rise of the empowered customer and need for leading enterprises to get every interaction right, the first time – every time, has led to Customer Engagement Hubs (CEH) becoming the new frontier of customer experience.
But, is CEH just a hype? Are enterprises really waiting to invest in it?
In this whitepaper – Mike, Vice President, Americas and a contact center pioneer, talks about how forward-looking enterprises are orchestrating great customer experience through well-oiled CEHs. Read on and find out why in today’s fast-paced and customer-centric era, they are your best bet to lay the foundation for long-term customer engagement.