Virtual Assistant
The Rise of Artificial
Intelligence

Artificial intelligence (AI) is no longer a buzzword. It is already on the minds of the customers. In digital-centric markets, customers have already started engaging with AI based self-service channels. According to leading market analysts, by 2017, two-thirds of all customer service interactions will not require any human involvement.

AI-powered Self-service Agents

With the drive towards digital business and the need to stay connected with customers, enterprises have started adopting AI-based CX technologies. Servion Virtual Assistant solution is a humanlike voice and chat agent that can simulate a live agent, right from initiating customer conversations to delivering information and taking actions on their behalf. It can also detect a customer’s emotions, perform transactions, and augment context and personalization while elevating the overall customer experience.

The Servion Virtual Assistant solution is based on Natural Language Processing (NLP). It automates proactive text and voice-based customer interactions through digital self-service channels like agent support, chat, consumer messaging apps or SMS.

Get started with AI-based CX solutions

Related solutions

Contact Center Analytics
Get more value from analytics in the contact center. Transform contact centers into customer insight centers
Customer Journey Analytics
Map and analyze customer engagement and interactions with an enterprise through myriad channels and touch points
Workforce Optimization
Identify complex interlinks between the agent skills and ACD splits, shift patterns and capacity. Identify influence on future workload
AI Powered Virtual Assistant
Drive towards a true digital business by adopting AI technologies that bridge the gaps between customers and the services they want

Skyrocket your digital customer
experience in real-time
Let’s Get Started

Get regular insights on improving customer experience,
straight to your inbox

© 2017 Servion Global Solutions. All rights reserved.
Website by SPICEBLUE