Artificial intelligence (AI) is no longer a buzzword. It is already on the minds of the customers. In digital-centric markets, customers have already started engaging with AI based self-service channels. According to leading market analysts, by 2017, two-thirds of all customer service interactions will not require any human involvement.
With the drive towards digital business and the need to stay connected with customers, enterprises have started adopting AI-based CX technologies. Servion Virtual Assistant solution is a humanlike voice and chat agent that can simulate a live agent, right from initiating customer conversations to delivering information and taking actions on their behalf. It can also detect a customer’s emotions, perform transactions, and augment context and personalization while elevating the overall customer experience.
The Servion Virtual Assistant solution is based on Natural Language Processing (NLP). It automates proactive text and voice-based customer interactions through digital self-service channels like agent support, chat, consumer messaging apps or SMS.