A strong and successful track record

No matter the industry, the maximization of business value is all about doing more with less. Businesses grapple daily with decisions to streamline operations and extract maximum value from technology while balancing costs and mitigating risks.

Servion’s Technology Services design solutions range from simple integrations to optimizing complex self-service applications. We partner with the best to deliver the right-fit solutions, irrespective of your technology ecosystem. We have been sharpening our Ayava and Cisco capabilities for 10+ years, enabling clients to stay on top of technology priorities. We also help shield you from redundancies while being in line with the adoption curve.

  • Key Differentiators
  • Avaya
  • Cisco
  • Other Alliances

Unmatched expertise and experience

  • 21 years of domain expertise across multiple platforms with evolving cross-platform capabilities
  • 7500 man-years of experience in contact center and collaboration solutions
  • 6000 knowledge base articles across multiple technologies
  • Team of skilled, experienced, certified software engineers, project managers, program managers, and technical architects
  • Partnership with leading technology vendors
  • Capability to design and deliver platform agnostic and scalable solutions
  • Architect solutions that integrate new technologies with legacy environments
  • Implement, integrate, transition, manage, and continually improve your solution
  • Customized specific solutions based on requirements
  • Information Security Management Systems certified and CMMI level 3 assessed by KPMG
  • 4D model for project management infused with best practices
  • Software Development Life Cycle and Prepare – Plan – Design – Implement – Operate – Optimize model of testing
  • Applications that handles 3 million calls per day
  • Dynamically customizable applications for companies that have diverse customer bases
  • Middleware solution handles close to 21 million transactions every day

Servion-Avaya: CIM Services

With a highly-skilled pool of Avaya certified engineers spread globally, Servion can plan, design, implement and support customer experience, no matter the type of technology involved.

Customer experience management
  • ACD / Call Center Elite
  • Avaya Aura Experience Portal
  • Proactive Outreach Manager
  • Call Back Assist
  • Intelligent Customer Routing
  • Elite Multi Channel
  • Avaya Interaction Center
  • Avaya Aura Contact Center
  • Control Manager
  • Avaya Proactive Contact
Unified communication
  • Avaya Aura Communication Manager
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Session Border Controller
  • Avaya Presence Services
  • Avaya Aura Conferencing
  • Application Enablement Services
  • Engagement Development Platform
  • Avaya Aura Messaging
  • Scopia Video Solution
Performance Management
  • Call Management System
  • Avaya IQ
  • Avaya WFO / WFM
Mid-Market Solutions
  • IP Office
  • Avaya Contact Center Select
  • IP Office Contact Center
  • Avaya WFO Select
Customized solutions
  • Self-service application development
  • CTI Custom Applications
  • PCS Custom Applications
  • AES Connectors to Salesforce, Siebel, SAP
  • Mobile Connectors
  • Unified Agent Desktop – POM & EMC
Technology Support
  • Enterprise Architecture Services
  • Professional Services
  • Managed Services & Day 2 Support
  • Solution Training
  • Application Design & Custom Development
  • Analytic Solutions
  • Emerging Avaya Products Development

Servion-Cisco: CIM Services

With an alliance that is almost a decade and 500 plus implementations strong, Servion is a worldwide Cisco ATP and Developer Network partner across multiple customer experience management technologies.

Product expertise
  • Unified Contact Center Enterprise
  • Unified Contact Center Express
  • Customer Voice Portal
  • Packaged Contact Center Enterprise
  • Omnichannel Web Interaction Manager
  • Media Sense Voice Recording Solution
  • Emergency Responder
  • Jabber and Jabber Guest
  • Hosted Collaboration Solution and Contact Center
  • Social Miner
  • UCS Solution Data Center Infrastructure
  • Cisco Collaboration Product Suite – Communication Manager, Communication Manager Express, WebEx Solution, Cisco IM and Presence
Certifications
  • Cisco Managed Services Partner / CDN Partner / UCT Specialized Partner – Global
  • Customer Service Excellence Partner (Gold Star) – Americas
  • Cisco TelePresence Video Advanced – Americas
  • Advanced Unified Computing Technology Specialization – Americas and India
  • Advanced Collaboration Architecture Specialization – Americas and India
  • Cisco Powered Managed Services – Worldwide
  • Satellite Partner for CC and UC – Singapore, Thailand and UK
  • Cisco Cloud Provider – Contact Center and Unified Communications
  • Cisco Advanced Technology partner for Contact Center – India, America and EMEA

Fostering collaborative excellence

Servion’s top alliances ensure a fostered approach to enable us to deliver richer solutions to market and better meet and scale customer expectations.

Acqueon

Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships.

Calabrio

Calabrio, Inc. develops and markets Calabrio ONE®, a suite of contact center workforce optimization software. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting.

ClickFox

ClickFox is the only GPS of customer experience to bring order to the complex maze of data that you have collected for years about customers. ClickFox restores order by connecting and analyzing all touch points and presenting the data visually as journeys.

Nuance

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling.

Voxeo

Voxeo has continuously unlocked communications in all its forms – voice, SMS, instant messaging, Twitter and more – and we do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100.

Verint

Verint® Systems Inc is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions.

Bucher + Suter

Bucher + Suter complements Cisco technology with their CTI and CRM connectors. Servion partners with Bucher + Suter to implement solutions for communication enabled business process automation that results in improved agent productivity and customer engagement.

  • Servion-Cisco Collaboration

    See the benefits of Cisco Master Collaboration certification for one of our esteemed clients.

  • Empowering customer experience

    See how Servion enhanced Mathematica's customer experience strategies.

  • A Successful Cisco Migration

    See our client's successful migration to a Cisco supported contact center platform.

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