servIntuit℠
Enabling Personalized
Omni-Channel Experience

ServIntuit is an omni-channel customer experience platform that connects all enterprise channel applications such as chat, voice, website, mobile, email , video and AR / VR  to deliver an intuitive and personalized customer experience.

Deliver Breakthrough Customer Experience

Customers are impatient and quick to take their business elsewhere – even at the hint of slightest frustration. But what if you could create a consistent, seamless, and hyper-personalized experience across channels and touch points?

ServIntuit makes it possible.

Predict Customer Intent

With ServIntuit, you can understand your customers like never before, identify important phases in their journey and offer Next Best Actions that create a positive omni-channel customer experience. By tracking your customer’s journey across channels, It predicts their interaction intent, reduces customer effort and enhances first contact resolution and customer satisfaction.

 

Next Best Actions To Reinvent CX

Leveraging Servion’s big data and analytics engine, you can analyze data from all enterprise channel applications and deliver Next Best Action at the right time, to the right person, in the right place.

Analytics for 360° View Of The Customer

Easily dissect customer sentiments, Customer Effort Scores, Customer Lifetime Value and their propensity to churn. Servintuit is powered by cutting-edge statistical and machine learning models.

Customer Journey Mapping To Identify Triggers

Filter customer journeys based on product or interaction types, and correlate customer effort score with customer satisfaction scores. You can discover triggers for dissatisfaction throughout the entire customer journey.

Seamless Self-Service Made Easy

ServIntuit allows business users to configure, design and manage self-service applications without dependency on developers. You can gain flexibility to define self-service treatment and make required changes. Gain time efficiencies and complete control over applications and service design

Business Value

Serv_intuit_flowchart

Amaze your customers with effortless omni-channel customer experience.

Additional Resources

A leading bank in Oman implements intuitive self-service to enhance customer experience; wins the Asian Banker award

Customer Stories
A leading bank in Oman implements intuitive self-service to enhance customer experience; wins the Asian Banker award

Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow

Customer Stories
Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow

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