servInsights℠
Turning Data Into Actionable Intelligence

ServInsights is a contact center analytics platform that enables multi-channel and enterprise integration. It helps you measure everything that matters within the contact center and unlock real business value from customer experience.

Turn On Multi-Channel Analytics

All analytics projects are kicked off with great expectations, yet more than half of them fail to deliver value to business. Can your contact centers leverage analytics to drive performance? Can it be integrated with other enterprise applications to gain holistic insights?

ServInsights makes it possible.

Gain Cross-Channel Intelligence

With ServInsights you can identify trends, measure Customer Effort Score and understand Next Best Action outcomes. It is a flexible analytics platform that transforms contact centers into engagement and insight centers – by answering the ‘what’, ‘why’ and ‘how’ questions about day-to-day customer contact operations.

 

Drive Operational Performance With
Analytics

ServInsights helps enterprises to measure everything that matters within the contact center. By integrating multiple sources of channel data such as IVR, ACD, email, chat and CRM, you can track, monitor and analyze critical contact center KPIs.

Perform Next Best Action Analysis

When integrated with the ServIntuit platform, ServInsights can help you perform in-depth analysis on rule effectiveness across customer segments, products and channels and drive continuous improvement.

Analyze Customer
Effort
Score

Analyze Customer Effort Scores  by identifying factors that cause a spike in effort. It also provides a break-up of Customer Effort Scores in terms of cognitive, time and emotional factors.

Gain Critical Real-Time
Insights

With ServInsights’ intuitive web-based dashboard for real-time insights, you can leverage customizable dashboards and widgets to present a unified view of critical contact center KPIs across your agents and their skills.

Business Value

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Getting started with contact center
analytics is easy.

Additional Resources

A leading telecom provider transforms its contact center

Customer Stories
A leading telecom provider transforms its contact center

Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions

Customer Stories
Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions
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