ServDesign℠
Consulting For Better Customer Experience

ServDesign is a knowledge-based consulting framework that enables you to deliver an on-brand customer experience. It comprises implementation methodologies, tools, analytical models, and best practices to deliver a bouquet of offerings across customer care, self-service and workforce management.

Bridging the Customer Expectation – Experience Gap

Every customer has an expectation from a brand. At every interaction, they demand an experience that is in line with their expectations. Yet, many brands leave a gap between customer expectation and customer experience. How can enterprises bridge this customer expecation-experience gap?
ServDesign makes it possible.

A Framework For Customer Success

Discover what customers expect from your enterprise. Through a series of analytical tasks, it gauges the maturity of your contact centers and helps in developing a technology blueprint to achieve CX goals. By leveraging components of its framework, ServDesign enables enterprises to progressively
bridge the gaps between expectations and experience.

 

Powerful, Proven Methodologies
And Tools

Use exclusive methods, tools, models, and best practices that spans your entire customer experience management process. It offers business design, technology design, an implementation schedule and roadmaps  for the foreseeable future emanating from a ‘bill of improvement’.

Two Decades Of
Experience Woven
Together

Ample multi-disciplinary bandwidth, that is unbiased, vendor-agnostic and focussed on extending, augmenting and upgrading – rather than rip and replacing.

Multi– Disciplinary
Bandwidth

Find the right consulting strategy across your contact center, workforce optimization, customer engagement hub, digital marketing, customer journey analytics, customer feedback management, and communication enabled business processes.

Take Customer Experience To A New Level

ServDesign’s framework has been used across 6 continents to deliver transformational outcomes for global organizations.

Business Benefits

ServCare offers a deeper evaluation of customer data across channels and enterprise systems to determine the root cause of issues, holistically assess contact center performance, and enhance customer experience. Some of the key benefits include:

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Improve

Customer Experience

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Deliver

Proactive & Personalized Experience
center KPIs

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Reduce

Operational Cost

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Increase

Revenues

Looking To Provide Targeted And Exceptional Customer Experience?

Additional Resources

Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions

Customer Stories
A Muscat-based utility service provider reimagines its customer service approach

A leading UK-based bank reduces customer effort and strengthens customer experience

Customer Stories
A leading UK-based bank reduces customer effort and strengthens customer experience

A leading Thai bank reduces Average Handle Time and delivers superior customer experience

Customer Stories
A leading Thai bank reduces Average Handle Time and delivers superior customer experience

A leading commercial bank in India builds a new state-of-the-art contact center

Customer Stories
A leading commercial bank in India builds a new state-of-the-art contact center

A leading bank aligns its brand and strategy to build better customer experience

Customer Stories
A leading bank aligns its brand and strategy to build better customer experience

A leading airline in UAE infuses new life into their contact center

Customer Stories
A leading airline in UAE infuses new life into their contact center

A Muscat-based utility service provider reimagines its customer service approach

Customer Stories
A Muscat-based utility service provider reimagines its customer service approach

A Muscat-based utility service provider reimagines its customer service approach

Customer Stories
Customer Experience Management

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