servcloud
For a superior omni-channel customer
experience on the cloud

With ServCloud, engage with customers across multi-channels. Bring conversations with them in one place and enhance customer experience, accelerate business outcomes and build future-ready capabilities.

Enterprise class CCaaS Platform

In today’s evolving interaction landscape, the power of experience in the hands of customers. They dictate when, where, and how they want to interact with the enterprise. Traditionally reactive customer services have become capital-intensive, time-consuming, and largely ineffective. With the ascension of cloud technologies, contact centers are now grappling for the best-fit solution; one that can ensure a compelling, consistent and unified customer experience.

Whether Inbound, Outbound, Email, Chat, Mobile, Social or Analytics – it is crucial to engage customers in meaningful conversations in their preferred channel – anywhere and anytime – on the cloud. ServCloud, powered by Cisco HCS, is the only enterprise-grade CCaaS offering end-to-end capabilities across voice and multi-channel interactions for today’s digital customer.

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One-stop-CX-shop on the cloud

ServCloud is a managed CCaaS and UCaaS platform that connects business needs with customer experience objectives. It offers enterprises the power of security, scalability, and enhanced customer experience. Backed by Servion’s experience of managing over 10 billion customer interactions annually, ServCloud optimizes customer interactions with robust analytics and offers an enterprise-quality contact center on the cloud.

Servion is also one of the earliest cloud adopters with two decades of Customer Experience Management expertise. Leveraging on that experience ServCloud helps enterprises to migrate from other platforms easily, reducing training needs, and giving them an ability to scale up or down to meet unknown demands.

The ServCloud Advantage

With over 600 clients across 6 continents, Servion can assists organizations to run completely on the cloud. It is a highly scalable platform that can handle 100’s to 1000’s of agents and provides business intelligence analytics for achieving successful customer interactions. ServCloud can be customized to be consistent with business and growth objectives.

ServCloud goes beyond delivering a mere cloud-ready production environment by offering a management portal for managing critical information, robust analytics, and actionable insights.

Adaptable customer interaction management
Powered by Cisco’s HCS, it is a multi-channel enabled (inbound, outbound, email, chat, social, mobile) to serve customers in their preferred channel – anywhere and anytime. It comes with unmatched security, resiliency, data recovery and business continuity.
A single window to the Contact Center
ServCloud Portal is a one-stop-shop to view and manage information across the contact center and its various applications. The portal extends the control beyond IT to your business and operational teams to get critical information on a timely basis.
Cutting-edge analytics

 

The propriety Managed Services Platform is a unified dashboard to monitor the overall performance of your ecosystem. ServIntuit is an omnichannel solution that helps to design a smart preview of customer behavior irrespective of the channel.

ServCloud Models

ServCloud offers customizable and scalable cloud-based solutions on a
Per Agent Per Month model (PAPM). Choose any solution on the go!

Additional Resources

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