Power of the Cloud

ServCloudTM is an adaptable cloud-based customer interaction management solution that helps to optimize operations and enhance customer experience.

Powered by Cisco’s HCS, it is a multi-channel platform (inbound, outbound, email, chat, social, mobile) to serve customers in their preferred channel - anywhere and anytime. ServCloudTM comes with unmatched security, resiliency, data recovery and business continuity.

With over two decades of CIM expertise and 10+ years of delivering global managed services, we empower seamless adoption of next-generation interaction channels, predictive intelligence, and robust analytics.

  • Why ServCloudTM
  • ServCloudTM Portal
  • Servion Intellectual Property
  • Architecture & Security
  • ServCloudTM Service Spectrum

From first mover to industry specialist

  • The earliest cloud adopter, with 20+ years of CIM expertise and 10+ years of delivering managed services globally
  • Managed CCaas and UCaaS offerings that include propriety Managed Services Platform for proactive monitoring and adhering to industry-leading SLAs
  • Unified interactive ServCloudTM portal that allows users to manage the cloud infrastructure and applications on the web
  • Servion’s IP solutions that deliver Next Best Action strategies and robust analytics
  • Tailor-made options to scale as you grow while you focus on your growth strategies
  • Provide consistent experience across the entire customer interaction journey despite today’s evolving business landscapes
  • Ability to comply with global standards in security, resiliency and disaster recovery
  • OPEX-based model that leads to substantial cost savings in IT budgets

A single window to the Contact Center

ServCloudTM Portal is a one-stop-shop to view and manage information across the contact center and its various applications. The portal extends the control beyond IT into your business and operational teams to get critical information on a timely basis.

ServCloudTM Management Portal is a trusted and trail-blazing ally to tell you what’s going on with your operations and interactions. It simplifies the overall administration of your contact centers and unified communications, leading to exceptional customer experience.

Cutting-edge analytics

The propriety Managed Services Platform is a unified dashboard to monitor the overall performance of your ecosystem. Integrated by ServGenie – a homegrown knowledge base system, it helps you move away from reactive to proactive contact center management.

ServIntuit is an omnichannel solution that helps to design a smart preview of customer behavior irrespective of the channel. It assists in predicting customer intent, charting unique customer journeys, creating proactive interaction strategies and enabling upsell/cross-sell opportunities.

With ServInsights, you move away from reporting to analytics to slice and dice the data. It integrates every speck of customer interaction data, discovering hidden opportunities to strengthen customer engagement at every touch point.

Global compliance standards

Core architecture compliance
  • Cisco Powered - Cloud Certified Provider (Contact Center and Unified Collaboration)
  • Data enter geo-redundancy
  • L2 / L3 level customer traffic segregation
  • Type II SSAE 16 SOC 2 and HIPAA compliant, and PCI-capable operations
  • Data isolation
Security Compliance
  • Single sign-on for managing applications with LDAP authentication
  • Physical security (restricted access to physical components)
  • Network infrastructure security
  • Layer 2/Layer 3 security
  • DDoS protection
  • Application and operational security

Customizable and scalable

We offer customizable solutions on the cloud based on the need of the hour.

Per Agent Per Month model (PAPM)
  • ServCloudTM Portal

    Simplify the overall administration of your contact centers and unified communications

  • ServCloudTM Demo

    See how our cutting-edge suite of solutions can elevate your customer experience

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