ServCloudTM is an adaptable cloud-based customer interaction management solution that helps to optimize operations and enhance customer experience.
Powered by Cisco’s HCS, it is a multi-channel platform (inbound, outbound, email, chat, social, mobile) to serve customers in their preferred channel - anywhere and anytime. ServCloudTM comes with unmatched security, resiliency, data recovery and business continuity.
With over two decades of CIM expertise and 10+ years of delivering global managed services, we empower seamless adoption of next-generation interaction channels, predictive intelligence, and robust analytics.
ServCloudTM Portal is a one-stop-shop to view and manage information across the contact center and its various applications. The portal extends the control beyond IT into your business and operational teams to get critical information on a timely basis.
ServCloudTM Management Portal is a trusted and trail-blazing ally to tell you what’s going on with your operations and interactions. It simplifies the overall administration of your contact centers and unified communications, leading to exceptional customer experience.
The propriety Managed Services Platform is a unified dashboard to monitor the overall performance of your ecosystem. Integrated by ServGenie – a homegrown knowledge base system, it helps you move away from reactive to proactive contact center management.
ServIntuit is an omnichannel solution that helps to design a smart preview of customer behavior irrespective of the channel. It assists in predicting customer intent, charting unique customer journeys, creating proactive interaction strategies and enabling upsell/cross-sell opportunities.
With ServInsights, you move away from reporting to analytics to slice and dice the data. It integrates every speck of customer interaction data, discovering hidden opportunities to strengthen customer engagement at every touch point.
We offer customizable solutions on the cloud based on the need of the hour.
Simplify the overall administration of your contact centers and unified communications
See how our cutting-edge suite of solutions can elevate your customer experience
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