ServCloud™
Delivering Superior Customer Experience
On The Cloud

ServCloud is an adaptable cloud-based CX-platform that gives enterprises the power of
optimal operations and omni-channel customer experience. With industry leading SLAs, multi-platform support, you can accelerate and simplify CX-cloud adoption.

Are Migration Challenges Blocking Your Cloud Adoption?

Cost of migration, challenges in integration and lack of skills make businesses wary of the cloud. Yet, moving customer experience management to the cloud promises to yield huge benefits. This calls for CX-platform that can reduce the complexity of migration without compromising on performance, security, and control.

Effortless Cloud Adoption

ServCloud gives you pre-built integrations with multiple channels and data sources that makes cloud adoption tremendously easily. Along with its analytics prowess and a Next Best Action engine, you can deliver consistent, contextual and omni-channel customer experience.

 

A Comprehensive
Cloud Framework

ServCloud brings together best of breed CX technologies, platforms and applications to offer managed Contact Center-as-a-Service and Unified Communication-as-a-Service. Certified by Cisco and backed by Servion’s global managed services capabilities, ServCloud offers the highest standards of security, reliability and availability.

Enhanced Flexibility And
Predictability

With ServCloud, you gain the ability to scale your CC and UC operations on demand. It also gives you the freedom to use a host of cloud based CX-solutions via a cloud delivery model, on a pay-by-use model.

Cross-Platform And
Browser-Based Portal

ServCloud portal enables enterprises to manage contact center and unified communication operations – locally and globally – without having to acquire new skills. The portal allows rapid changes of  your  agents, teams, skills and queues, to keep up with the with business needs.

Customizable
Cloud Offerings

ServCloud offers customizable offerings to fit different enterprise needs across workforce optimization, quality monitoring and recording, inbound / outbound IVR and CTI, digital channel management, social media and advanced analytics.

Business Benefits

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Digital Transformation

From contact centers to

customer engagement hubs

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Faster Deployment

With 24×7 managed services

around the globe

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Gain Predictability

Scale on Demand and

Pay as you grow

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Higher Security

With instance based architecture

and greater resiliency

Looking for some help to move your customer
experience to the cloud?

Additional Resources

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Customer Stories
Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow

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Customer Stories
Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow

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Customer Stories
Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow

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Customer Stories
Deliver Breakthrough Customer Experiences Today To Stay Relevant Tomorrow
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