ServCare, a flexible managed services offering from Servion is designed to offer the right support to contact centers and collaboration solutions, enabling enterprises to deliver a flawless customer experience.
Customer experience is the new battleground for loyalty, and contact centers are at the heart of it. But in real-world service situations, how often do contact centers deliver a customer experience that a brand promises?
Managing the complexity, technology, and scale of operations in a contact center is not easy. Operational teams are often busy supervising daily operations that they don’t have the time to get out of their reactive mode. Technology teams spend `more time towards keep-the-lights-on, rather than focusing on the latest technology trends. The growing complexity of contact centers and multivendor management diverts the leadership’s attention away from core business functions and forward-looking strategies.
Want your contact center to deliver an on-brand experience?
ServCare is a next generation managed services offering that orchestrates and streamlines IT operations across applications, infrastructure and network domains on behalf of contact centers. ServCare is designed to offer the right support to contact centers and collaboration solutions, so that they can focus on delivering a flawless customer experience to their customers.
ServCare goes beyond traditional support and covers outcome based agreements with business levels. From reactive break-fix services to proactive and predictive analytics, it offers a complete suite of solutions that enhance customer experience. ServCare also offers customer behavior analysis, workforce management and performance based costing models.
Powered by Servion’s 20 + years of experience in managing customer interactions across 6 continents, ServCare helps enterprises to deal with everyday contact center operations. ServCare offers technical expertise, service consistency and flexibility across multiple vendors, technologies, and geographies. ServCare managed services is fuelled by the ServCare Platform, ServGenie & Servion’s Network Operating Center (NOC).
ServCare offers technical expertise, service consistency and flexibility across multiple vendors,
technologies, and geographies. At the heart of ServCare are:
ServCare platinum plus is most comprehensive contact center managed services solution in the industry today. It offers customizable top-tier and value-added services, depending on business/customer-facing requirements and operates on a pay by performance.