ServCare℠
Next Generation Managed Services
for Contact Centers

ServCare, a flexible managed services offering from Servion is designed to offer the right support to contact centers, unified communication and collaboration solutions, enabling your enterprises to deliver flawless customer experience.

Focus On Your Core Objectives

Customers don’t care about your enterprise systems or processes, all they care about is how they are treated. Can you relinquish control of daily operations and focus solely on delivering an exceptional customer experience?

ServCare makes it possible.

A winning combination

Powered by Servion’s 21+ years of domain experience, ServCare managed services offers proactive, preventive and predictive operational support over 150 enterprise spread across 60 countries in 6 continents. With strong partnerships, comprehensive solutions and a proven expertise, ServCare is a winning combination to drive customer experience operational excellence.

End-To-End Customer Experience

ServCare offers right from break-fix support services to complex change management to transformational services such as business consulting, analytics and automation. It de-risks customer experience from operational and technical breakdowns and offers single point of ownership and management.

Customize To Expectations
And Demands

Enterprises have different needs and one size does not fit all. ServCare comes in as four packaged offerings: Platinum Plus, Platinum, Gold and Silver. Platinum Plus is a customizable top-tier, value-added services bundle that offers an industry leading – outcome based delivery model.

Following The Sun

With network operating centers spread across the globe, you can avail 24X7 services on ITIL framework. With a combined experience of 7500 man-years, ServCare also comes equipped with ServGenie – a knowledge base of over 9000 articles and known errors. This enables you to resolve more than 72% of incidents with L1 support.

Unified Decision Support Platform

ServCare platform is a unified decision support system that enables you to move away from a reactive to a proactive and predictive service management approach. It integrates multiple platforms for a holistic view of unified communication, collaboration and contact center operations.

Business Benefits

ServCare offers a deeper evaluation of customer data across channels and enterprise systems to determine the root cause of issues, holistically assess contact center performance, and enhance customer experience. Some of key benefits include:

null

De-risk Customer experience

From operational and technical breakdowns

null

Reduce operations cost

save over 30% within the first 3 years

null

Faster problem resolution

Powered by ServCare platform and  ServGenie

null

Gain a single point of ownership

End to end contact center support

Looking To Provide Risk-Free And Exceptional Customer Experience?

Additional Resources

A global BPO transforms its contact center from a cost center to a profit center

Customer Stories
A global BPO transforms its contact center from a cost center to a profit center

A large bank in South Asia delivers flawless customer experience

Customer Stories
A large bank in South Asia delivers flawless customer experience

A leading Indian telecom player increases digital self-service

Customer Stories
A leading Indian telecom player increases digital self-service

A leading Asian BPO offers 100 percent uptime to improve customer experience

Customer Stories
A leading Asian BPO offers 100 percent uptime to improve customer experience

The largest DTH provider in India optimizes customer experience through operational excellence

Customer Stories
The largest DTH provider in India optimizes customer experience through operational excellence

Maximizing the Business Value of Contact Centers and Collaboration Solutions

Customer Stories
Maximizing the Business Value of Contact Centers and Collaboration Solutions
Get regular insights on improving customer experience,
straight to your inbox

© 2017 Servion Global Solutions. All rights reserved. Privacy policy
Website by SPICEBLUE