We are a specialist in the collaboration and customer experience domain who can partner in engineering services to sustain legacy solutions, enhance existing product lines and aid in conceptualizing and building cutting-edge technologies.
Defining and developing the right solution is a crucial step to market a software product / solution that will surpass customer expectations. Servion’s Product Engineering Services offers smooth integration of emerging technologies with current products, business systems, and processes to make solutions more effective.
Customer experience management is a niche domain and calls for unique skill-sets which can be provided for building customized and relevant solutions. We offer various engagement models that suit business needs while designing innovative models specific to the same.
Our domain expertise helps in ideating product launch strategies and managing product portfolios at lowered costs. Our mature capabilities in CEM and WFO with high standards of security ensure operational relatability and quality assurance.
Our technology practices with multi-channel capabilities turn interaction data to business intelligence. Our pre-built IPs address both technology and business needs. With strategic alliances with major technology vendors and in-house research capabilities, we act as an extended R&D team.
We provide a structured implementation approach in prioritizing your people, process and technology investments. With multiple engagement models to suit your needs, technology integration and transition from obsolete technologies will be seamless. Our continuous support is also guaranteed by our Managed services function through the complete cycle.
Leverage application development services to define, design and build scalable enterprise-class applications for your customer interaction. Our technology services include:
Incubated by Servion Analytics and Innovation Lab (SAIL), our innovative solutions can be used as separate modular add-ons to the existing ones.
An innovative solution that helps to predict customer interaction intent based on behavioral and transaction knowledge. Our powerful research-assemble-optimize approach simplifies the customer interaction maze.
An intelligent business dashboard utilizing data from self-service, agent interaction, and customer behavior. It enables data integration, customer experience analysis, data analysis, performance assessment and business intelligence analytics.
An outbound solution designed to optimize, list and manage campaigns to deliver increased numbers of right party contacts via voice, email or SMS. It works by first optimizing target contacts and segments before developing advanced yet intuitive strategies.
A new age solution that integrates heterogeneous environments through plug-and-play connectors. It enables increased flexibility to specifically meet businesses’ individual needs.
An agile digital framework which will aid to digest, enrich and manage micro segment interactions and transaction data across channels and business systems to extract insights that can positively impact customer experience.
Servion’s Technology Services range from simple integration to optimizing complex self-service applications. We partner with the best to deliver the right-fit solutions, irrespective of the technology ecosystem.
We align business objectives with customer journeys and enhance the overall brand experience.
See how we ride the digital wave to drive superior customer engagement.
© 2016 Servion Global Solutions. All rights reserved.