Our solutions integrate emerging digital tools and technologies, combined with best practices and processes with the singular objective of enhancing customer experience.

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  • Customer experience management

    • Enliven CEM® is our Customer Experience Management solution to help businesses implement complete automation across the customer lifecycle
    • We optimize customer engagement, strategies and policies by standardizing CEM processes
    • We deliver relevant experiences across all touch-points through automation
  • Contact center analytics

    • Our contact center analytics collect, analyze and interoperate customer data to provide next best action recommendations
    • Customers can receive order status, delivery notifications and appointment reminders via IVR calls, email or SMS
    • We also help incorporate speech analytics to improve first-contact resolution
  • Customer service

    • Our solutions integrate multiple touch points online and offline to provide true omni-channel customer service
    • Our consultative approach focuses on improving the relationship with your customers while decreasing operational costs
    • Our analytic-based solutions enable you to increase revenues by predicting next best actions
  • Marketing analytics

    • We help turn digital marketing into a science with our intuitive analytics around campaigns, strategies and tactics
    • We help execute marketing plans by identifying key customer profiles to understand cost effective ways to reach those segments
    • Our Campaign Analytics services can be customized to your industry and marketing platforms
  • End of life support

    • We offer continued support for a wide range of technologies, platforms and applications
    • We have rich experience in application development working with Fortune 1000 enterprises and leading technology providers
    • Our expertise expands to full lifecycle and end of life support for applications and select hardware from top industry vendors
  • Collections

    • Our solutions maintain compliance under multiple regulations without compromising the workflow of a traditional campaign
    • We help drive collections campaigns with outbound solutions which maximizes agent productivity
    • We ensure you achieve a greater number of right party contacts through complex yet intuitive, multi-channel call strategies
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