Customers prefer dealing with enterprises that provide a memorable experience. While enterprises have been abuzz with omni-channel engagement for over a decade, not many have been able to bridge the silos and offer seamless transition across the customer journey.
As the ways and means of accessing an enterprise grew in variety and reach, the ‘power to contact’ shifted to the consumers. With the advent of newer digital channels such as chat, emails, social media platforms, the customer now decides the time and manner of communication. However, integrating these channels and allowing customers to interact with multiple channels yet have the context maintained across all touch points has been a big challenge for enterprises. These silos of customer engagement have now become the leading cause of customer discontent which leads to a poor customer journey experience.
Knocking off and slighting over existing multi-channel investments isn’t an option. That’s why customer-centric enterprises choose to partner with Servion. Servion knows how to integrate best of breed – but silos digital channels to deliver a true omni-channel experience. Backed by its CX technology prowess and deep understanding of customer interactions, Servion transforms disparate functions, into a well-oiled CX enterprise.
Want to deliver an omnichannel experience?
Fueled by two decades of best practices across 1,000+ diverse customer implementations and strong IP platforms, Servion enables enterprises to offer a truly omni-channel customer experience through a bouquet of offerings.