shutterstock_469803953
Newsroom
Back

March 2017

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

At CCW Europe, Servion will showcase two of its Customer Experience analytics platforms – ServIntuitSM & ServInsightsSM.

LONDON, UNITED KINGDOM, 20 MARCH 2017

Servion Global Solutions, a global Customer Experience Management specialist, today announced that it will showcase the 2017 version of its CX Platforms at the Customer Contact Week Conference and Expo, Novotel London West in UK, to be held 20th – 22nd March. This is the first time the event is being hosted in UK and Servion is a platinum sponsor.

Over the past two decades, Servion has been empowering organizations to deliver seamless Customer Experience. Currently, Servion supports over 10 billion customer interactions annually across 60 countries in 6 continents through its CX-Platforms viz., ServDesignSM, ServIntuitSM, ServInsightsSM, ServCloudTM, and ServCareSM.

At CCW Europe, Servion will showcase two of its Customer Experience analytics platforms – ServIntuitSM & ServInsightsSM.
ServIntuitSM: ServIntuit is an Omni-channel Customer Experience Management platform that enables enterprises to deliver seamless customer experience across all interaction channels. ServIntuit has helped enterprises to increase customer identification by over 30% and self-service by over 25%. It also significantly increases first call resolution (FCR) & reduces customer effort score (CES).

ServInsightsSM: ServInsights is a Multi-channel contact center analytics platform, that integrates data from multiple customer interaction channels along enterprise information systems such as CRM and data warehouse to provide a 360 degree view of the contact center. ServInsights can cut down the time taken for Contact Center reports by an estimated 85%.

As a Platinum sponsor, Servion will also be hosting a group discussion which will be moderated by Brett Shockley, Advisor to Servion and Manu Yegnaraman, Vice President, Managed Services and Cloud, Servion Global Solutions.

Commenting on this Shashi Nirale, SVP & GM, Europe and the Middle East, Servion Global Solutions said, “Customer Contact Week brings together customer experience professionals from organizations – large and small across all industries in Europe. We are excited to be a part of CCW Europe and look forward to connecting with customers.”

About Servion

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.

For more information, visit www.servion.com

Disclaimer

This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates, and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates are making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.

Media Contact:

Vimal Abraham
Head – Global Marketing
+91-44-61084120

Get regular insights on improving customer experience,
straight to your inbox

© 2017 Servion Global Solutions. All rights reserved. Privacy policy
Website by SPICEBLUE