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April 2017

Servion Signs Distributor Agreement with Westcon-Comstor to Deliver Contact Center as-a-service (CCaas)

Powered by Cisco HCS, ServCloud is the only enterprise-grade CCaas offering end-to-end capabilities across voice and multi-channel interactions.
US, Princeton, April 2017: Servion Global Solutions, a global Customer Experience Management specialist, today announced an agreement to deliver Contact Center as-aservice to resellers and customers in the United States. Servion’s ServCloud hosted Contact Center as-a-service will be available through Westcon-Comstor’s Bluesky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Powered by Cisco, ServCloud offers managed contact center-as-a-service and unified communication-as-a-service to connect business needs with customer interaction objectives. It offers enterprises the power of security, scalability, and enhanced customer experience. Backed by Servion’s experience of managing over 10 billion customer interactions annually, ServCloud optimizes customer interactions with robust analytics and offers an enterprisequality contact center on the cloud.

ServCloud goes beyond delivering a mere cloud-ready production environment by offering a management portal for managing critical information, robust analytics, and actionable insights.

“Westcon-Comstor is one of the top distributors of cloud services in the Contact Center space and Servion is happy to announce this agreement which will help clients to quickly and easily modernize the way they connect with their customers,” said Ashish Koul, Senior Vice President and General Manager, Americas, Servion Global Solutions.

“ServCloud provides a flexible solution that can adapt to growing needs. Partnering with Bluesky, ServCloud will provide the flexibility, speed, and scalability necessary to quickly build and deploy next generation cloud solutions that reduce costs, improve agility and prevent data loss”, he added.

Commenting on the partnership, Matt Karst, Senior Director of Cloud, Westcon-Comstor, said, “As enterprises are readying themselves for the cloud era, they can be assured that ServCloud provides a customized managed services solution that addresses mission critical needs and provides world-class customer experience.”

About Servion

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.

For more information, visit www.servion.com

About Westcon-Comstor

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of categoryleading solutions in Security, Collaboration, Networking, and Data Center. The company is transforming the technology supply chain through its capabilities in Cloud, Global Deployment, and Services. Westcon-Comstor combines expert technical and market knowledge with industryleading partner enablement programs. Westcon-Comstor delivers results together through its deep partner relationships. The company goes to market under the Westcon and Comstor brands.

Disclaimer

This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates, and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates are making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.

Media Contact:

Vimal Abraham
Head – Global Marketing
+91-44-61084120

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