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April 2016

Servion launches ServCloud, an adaptable cloud-based Customer Interaction Management solution

Powered by Cisco’s HCS this multi-channel platform helps to optimize operations and enhance customer experience

UK, April 7, 2016:

Servion Global Solutions, a leading Customer Interaction Management specialist, today announced the launch of ServCloud in the UK region.

Powered by Cisco, ServCloud offers managed contact center-as-a-service and unified communicationas-a-service to connect business needs with customer interaction objectives. It empowers contact center agents to interact with customers across channels, and strives to improve agent performance and customer lifetime value through next-generation reporting and predictive analytics.

ServCloud includes a proprietary managed service platform to monitor hosted infrastructure in a cloud-ready environment. Through the ServCloud Portal, it helps manage operational and administrative requirements, and provides easy access to Servion’s broad range of customer experience solutions.

ServCloud offers an enterprise-quality contact center in the cloud backed by Servion’s application integration expertise. ServCloud comes with unmatched security, resiliency, data recovery, and business continuity.

Balakrishnan K, MD and CEO, said, “ServCloud is backed by 21 years of our customer interaction management expertise, 10 years of expertise in global managed services and key industry partnerships. We were one of the first companies to invest in both the public and private cloud. Nearly a decade ago, we launched the public cloud along with one of the largest telecom providers in the world. Today, powered by the Cisco HCS platform, we offer ServCloud to deliver on our vision to change the way customer service is delivered – from a reactive IVR-based approach to a predictive multichannel approach.”

Mark Pritchard, Strategic Business Unit Head, UK, said, “We understand that digital is not ‘one size fits all’, and the ServCloud platform provides a flexible solution that can adapt to growing needs. When paired with our domain expertise, consulting-led approach and strategic focus on customer interaction management, ServCloud allows us to elevate customer experience for all our clients. Whether inbound, outbound, e-mail, chat, mobile, social or analytics – we help brands engage customers in meaningful conversations in their preferred channel – anywhere and anytime.”

For more information on Servion, please visit http://www.servion.com.

About Servion

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.

For more information, visit www.servion.com

Disclaimer

This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates, and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates are making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.

Media Contact:

Vimal Abraham
Head – Global Marketing
+91-44-61084120

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