Chennai, December 2016: Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced today the appointment of Sivakumar Natarajan as the Chief Delivery Officer (CDO) based out of Chennai. Siva is an accomplished IT professional and leader with over 26 years of experience, having worked in USA, UK, and Asia Pacific, including at firms such as Capgemini and Goldman Sachs. Along with deep technology expertise, Siva also has been involved in integrating acquisitions, scaling delivery organizations, building new practices and grooming large talent pools within the organization.
As the CDO, Siva will be responsible for all the execution and delivery across Servion globally. In this role, Siva will be responsible for managing Servion’s solution delivery to all its customers worldwide and also take care of its process maturity and technology competency.
Sameet Gupte, CEO of Servion Global Solutions said, “The appointment of Siva will further strengthen our delivery team. He is a seasoned professional and brings tremendous experience and forward thinking vision which will help in strengthening the organization’s delivery capability to meet the enhanced customer expectations in the market today.”
Commenting on his appointment, Siva said, “I am excited to join the Servion team when it is in a phase of rapid market expansion. I feel privileged to have the opportunity to lead such a strong delivery team and help our customers continue to innovate in this continuously evolving space of multichannel customer experience and integrated digital journey”
Siva joins from Capgemini where he held several roles in Domain practices, Delivery and Operations. In his last role, he was heading Delivery and Operations for its Asia Pacific clients. He successfully delivered transformation programs to large Asian clients in various technologies including Digital. In addition, he was instrumental in integrating two key acquisitions – a boutique technology organization in the UK, and a niche competency firm in India.
Prior to Capgemini, Siva helped grow the Capital Markets Practice for Deloitte & Touche, based out of US, delivering consulting solutions to large clients in the Midwest. Siva also worked at Goldman Sachs, leading the Asset Management technology business globally. He played a major role in setting up the technology base for the asset management business in US, Asia, and European markets.
Siva has a penchant for developing talent and has been extensively involved in mentoring and leadership development. He has a Masters in Computer Science from Western Michigan University.
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.
For more information, visit www.servion.com
This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates, and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates are making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.
Head – Global Marketing