Chennai, December 2016: Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced today that it has appointed Shashi Nirale as the SVP&GM for the Europe, Middle-East, and Africa businesses. In this new role, Shashi will be responsible for continued revenue growth, further strengthening customer retention strategies and consolidating Servion’s leadership position in the industry across these geographies.
Sameet Gupte, CEO of Servion Global Solutions said, “Europe & Middle East are focus markets for us and we will be investing significantly in these over the next few years. Having Shashi on board give us the strong leadership required to help execute our growth strategy for these markets.”
Commenting on his appointment, Shashi, said, “I am very pleased to be joining Servion at such a pivotal time. The European, Middle East and African markets are rapidly moving towards digital customer experiences and this is an exciting opportunity for us to take ServIntuit, ServInsights and ServCare platforms to these markets and help customers navigate through the new world of Digital Customer experience.”
Prior to Servion, Shashi was the Vice-President and Head for the United Kingdom at Synechron, an information technology company focused on the financial services industry where he was responsible for setting the direction for organic and inorganic growth for its European business. He was also involved in the successful business integration of acquired entities for Synechron and launched their digital offerings at EFMA.
Shashi has a deep understanding of capital markets and the banking industry. He has worked with large institutions like Capgemini and Headstrong, to deliver several major outsourcing and transformation programmes for clients such as HSBC, Credit Suisse and Royal Bank of Scotland.
Shashi holds an MBA from University of Strathclyde, UK and a Bachelor’s degree in Management Studies from University of Mumbai, India.
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.
For more information, visit www.servion.com
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Head – Global Marketing