CHENNAI, India, March 29, 2017 — Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced today the appointment of Prakash Arunachalam as the Chief Information Officer (CIO). As part of the Global Executive Leadership Team, Prakash is responsible for strategizing and implementing innovative uses of technology to strengthen Servion’s Emerging Technology Competencies and Market Offerings. Along with this, he will have the additional responsibility of digitalizing Servion’s internal platforms, grooming talent and ensuring that Servion continues to deliver highquality services through the brightest minds in the industry.
Prakash is an entrepreneurial and technology stalwart with over 24 years of experience in IT and consulting services in geographies like India, Singapore, China, and UK. He joins Servion from SQS where he led the Global Banking and Financial Services business. Prior to it, he had a successful stint at Virtusa as part of its global leadership team that spearheaded the company from $200mn to $850mn in about 4 years. Prakash also played an integral role in the acquisition and integration of Polaris with Virtusa.
Sameet Gupte, CEO of Servion Global Solutions said, “We at Servion are witnessing a tectonic shift in the Customer Experience space across all the industries we serve. The world of Cloud and newer technologies is completely changing the landscape. We are excited to have Prakash join us and expect to leverage his expertise to help us build these new market offerings which will be complimentary to our core platforms.”
Commenting on his appointment, Prakash said, “Servion is evolving as a true market leader in the Customer Experience and Journey analytics space with its cutting-edge IP-based platforms like ServIntuit and ServInsights. It has immense potential to transform the way corporates interact with their customers in an omni-channel ecosystem and I look forward to being a part of that transformation, building proactive strategies to strengthen market differentiation and generate more value for our clients”
Prakash is a prolific speaker in market forums such as NASSCOM, TiE, IIMs and Engineering colleges. His articles on CX in the millennial age, IoT, omni-channel banking, robotics and process automation have been published in reputed magazines worldwide. He holds a Master’s degree from BITS Pilani, India.
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Three out of the top 5 banks, 2 out of top 5 insurance firms & 5 out of the top 10 telcos work with Servion to improve their customer experience.
For more information, visit www.servion.com
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Head – Global Marketing