A holistic and flexible contact center and Collaboration solution for large enterprises to create, manage and deliver flawless customer experience in the digital age.
Customer Experience is the new battleground for loyalty and contact centers are at the heart of it. But in real-world service situations, how often does service delivery meet brand promise?
ServCare, a cutting-edge Managed Services solution, enables enterprises to deliver flawless customer experience in line with their brand promises.
Through Intellectual property tools, frameworks and processes, coupled with a consultative and performance focused methodology, we ensure optimal operations in the contact center ecosystem. With keen focus availability, optimization, adoption, and operational / business intelligence, it provides business owners the ability to streamline and manage IT operations.
ServCare also helps to establish joint governance frameworks that reduce the Total Cost of Ownership (TCO) and improve service delivery. By bringing proactive and preventive based problem management approach in the ITIL-based incident, knowledge and change management processes, we create cohesive customer interaction channels.
In addition, ServCare’s predictive approach to operational and business analytics gives the power of actionable insights - crucial for a future-ready global enterprise.
From reactive break-fix services to proactive and predictive analytics, ServCare programs offers a suite of solutions to enhance customer experience.
The Platinum Plus program is ServCare’s most comprehensive solution that provides customizable top-tier and value-added services, depending on business-related and customer-facing requirements.
The propriety Managed Services Platform is a unified dashboard to monitor the overall performance of the contact center. Integrated by ServGenie – a homegrown knowledge base system, it helps to move away from a reactive to a proactive service management approach.
It offers unified and cross-platform management from a single console to provide a faster, easier and more holistic way of overseeing the infrastructure.
A customized self-service portal to increase collaboration and create a positive experience for internal support employees and customers. It enables to find First-Time Resolution for repeated cases.
Adapted to the ‘Follow the Sun’ model (24x7) of support, Servion’s NOC (Network Operations Center) seamlessly enables automated IT infrastructure management services.
Streamline and manage contact center performance to augment customer experience.
© 2016 Servion Global Solutions. All rights reserved.