Delivering flawless customer experience is a critical challenge that enterprise contact centers face in the digital age. With customers progressively becoming digitally savvy, they are finding it strenuous to keep up with advancements in technology while managing people and processes. In lieu of this, enterprises are now turning to organizations that can manage their contact centers, while they focus on their core competencies
According to Gartner, 89% of companies will compete predominantly on the basis of customer experience. Four years ago, it was at 36%. Enterprise contact centers now highly influence the way customers experience a brand. Servion offers a contact center and unified collaboration managed services to achieve more than just cost savings. Through the power of co-creation and pay-for-performance models, Servion gives contact centers the freedom to focus on growing their business and stop fretting over operational issues.
Servion enables flawless customer experience through ServCare, a next-gen managed services offering that orchestrates and streamlines IT operations across applications, infrastructure and network domains for contact centers. ServCare goes beyond traditional support and covers outcome-based agreements with business levels. From reactive break-fix services to proactive and predictive analytics, it offers a complete suite of solutions that enhance customer experience.