Managed Services
Take your contact center to
new heights

Delivering flawless customer experience is a critical challenge that enterprise contact centers face in the digital age. With customers progressively becoming digitally savvy, they are finding it strenuous to keep up with advancements in technology while managing people and processes. In lieu of this, enterprises are now turning to organizations that can manage their contact centers, while they focus on their core competencies

Beyond cost savings, contact centers need freedom to focus on business

According to Gartner, 89% of companies will compete predominantly on the basis of customer experience. Four years ago, it was at 36%. Enterprise contact centers now highly influence the way customers experience a brand. Servion offers a contact center and unified collaboration managed services to achieve more than just cost savings. Through the power of co-creation and pay-for-performance models, Servion gives contact centers the freedom to focus on growing their business and stop fretting over operational issues.

Servion enables flawless customer experience through ServCare, a next-gen managed services offering that orchestrates and streamlines IT operations across applications, infrastructure and network domains for contact centers. ServCare goes beyond traditional support and covers outcome-based agreements with business levels. From reactive break-fix services to proactive and predictive analytics, it offers a complete suite of solutions that enhance customer experience.

Why Servion managed services?

Freedom to focus on business
Servion gives contact centers the freedom to focus on what is best for their enterprise – strategic growth. By becoming a single point of contact for all technical issues related to your contact center components, Servion improves operational efficiency, technology effectiveness and creates cohesive customer experience 
Trust the Experts
With a know-how of over two decades, Servion brings over 7500 man years of experience in contact center management and has supported 30,000 collaboration end points through ServCare Managed Services. Currently, the ServCare managed services offering supports over 150+ dedicated clients 24×7 in 60 countries, across 7 continents
Risk Management 
Servion manages enterprise IT risks by going beyond reactive break-fix maintenance issues. Servion managed services offers risk mitigation, assured uptime, secured integrity of customer data, intellectual property based tools, frameworks and processes with a consultative and performance focused methodology
360 Reporting & Analytics
With Servion, it is easy to gain a 360-degree view of what is happening the contact center. With effective use of analytics, contact centers can identify and prevents problems before they occur. With a deep understanding of the domain, Servion offers root cause analysis of specific problem and simulation checks in the lab, if issues remain untraceable 
Automation
Servion provides a comprehensive set of automated support solutions that includes 24/7 support for monitoring of networks, servers, applications, databases, and middleware. Improvement in system availability and reduction in operational costs is ensured through automated IT monitoring, IT helpdesk, and IT server/desktop inventory 
Maximize ROI from existing investments
Servion increase in ROI from contact center investments. Most clients experience a 20 – 25% cost reduction in manpower, improved capacity planning to maximize current investments and enhanced performance 

Over 150 enterprises trust Servion to run their contact centers, saving them hours of confusion and stress.

Skyrocket your digital customer
experience in real-time
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