We assess each practice through comprehensive understanding of current processes, interviewing employees, gathering data and executing surveys.

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  • CIM indexing process

    Our CIM indexing framework determines the cost, revenue and experience variables to index the Customer Interaction Management practices of the organization.

  • Problem identification

    We identify problems which have the maximum impact on your customer interaction management processes and categorize them into easily-manageable programs.

  • Gap fixing

    We further analyze the gaps for root causes to assess opportunities, identify solutions and measure impact in cost savings and customer experience.

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