There has been a traditional bias towards on-premise infrastructure until recent years. But faced with business uncertainty and pressure to shift to frugal yet efficient systems, enterprises have started accelerating cloud adoption. Forrester predicts 16% of buyers will move their contact centers and unified communications to the cloud very soon.
For enterprises eager to invest in infrastructure modernization for their Contact Center-as-a-service (CCaaS) and Unified Communications-as-a-service (UCaaS) needs but are uncertain due to high capital expenditure, cloud enablement is now their best-bet. Apart from cost considerations and migration from CAPEX intensive investments, it makes addition of new channels to existing infrastructure effortless for smart enterprises.
Adopting a cloud-based Contact Center or Unified Communications infrastructure can be time-consuming and costly. It is why enterprises must choose a cloud partner who understands the intricate needs of both industries.
Powered by 21+ years of Customer Experience expertise, managing 100s of clients across 6 continents and driving over 10 billion next generation customer interactions every year, Servion has been helping enterprises harness the true power of the cloud.
Servion’s cloud offerings for CCaas and UCaas are bundled with scalability, flexibility, and reliability along with robust capabilities and global security standards.