Strong partnerships don’t just happen. They are built over years of cooperation and mutual trust. With an alliance that is almost a decade and 500 plus implementations strong, Servion is a worldwide Cisco partner across multiple customer experience management technologies.

  • Cisco’s technology thought leadership driven with Servion’s domain expertise
  • Industry leading solutions and services
  • Best-in-class contact centre enterprise and omni-channel collaboration
  • Multiple international awards including “Solution Innovation Partner of the Year”

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  • Product expertise

    • Unified Contact Center Enterprise
    • Unified Contact Center Express
    • Customer Voice Portal
    • Packaged Contact Center Enterprise
    • Omni channel Web Interaction Manager
    • Media Sense Voice Recording Solution
    • Emergency Responder
    • Jabber and Jabber Guest
    • Hosted Collaboration Solution (HCS)
    • Social Miner
    • UCS Solution Data Center Infrastructure
  • Key differentiation

    • 20 years of domain expertise with multiple platform skillsets
    • CVP enhanced scripting experience and skillset development
    • Unique experience in customizing agent desktop
    • End-to-end integration skillset for third party CRM / other ACDs
    • Unique solution for managing and monitoring cisco solutions
    • Advanced partner of Egain for Cisco Solution Plus
  • Certifications

    • Cisco Managed Services Partner / CDN Partner / UCT Specialized Partner – Global
    • Customer Service Excellence Partner (Gold Star) – Americas
    • Cisco TelePresence Video Advanced – Americas
    • Advanced Unified Computing Technology Specialization – Americas, India
    • Advanced Collaboration Architecture Specialization – Americas, India
    • Cisco Powered Managed Services – Worldwide
    • Satellite Partner – Singapore, Thailand, UK
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