Leading analyst firm recommends enterprises to put Servion Customer Engagement Hub
‘on the radar’.
“Servion has assembled a robust set of technologies rooted in the contact center, but can integrate with customer touchpoints and across the enterprise to create a seamless customer journey”
Ovum, a leading analyst firm, recognized Servion as a well-positioned Customer Engagement Hub (CEH) vendor in its latest ‘On the Radar’ report. The report recommends Servion’s data-driven and consulting led approach to working with clients to build their own Customer Engagement Hub is a unique differentiator.
Written by Mila D'Antonio - a principal analyst at Ovum, it goes on to say that Servion’s 20 years of experience delivering contact center solutions has given it a firm foundation for shifting to a Customer Engagement Hub offering.
Ovum’s ‘On the Radar’ report is a series of research notes about vendors bringing innovative ideas, products and business models to the market. Ovum is a market-leading research and consulting firm focused on helping digital service providers and their vendor partners thrive in the connected digital economy. It has one of the most experienced analyst teams in the industry and is a respected source of guidance for thought leaders worldwide.