Business Consulting
Driving towards an effortless
customer experience

Most customer service failures can be attributed to the enterprise’s inability to align service strategy with the brand promise. The risk of taking a decision without structured approach results in poor investment decisions that lead to deteriorating customer experience. This is the core thought process that strengthens the Servion business consulting offering

Deliver an experience as promised by your brand

Servion understands that every point of interaction with a customer is a moment of truth. It is at this point, that brands live or die. Servion business consulting aims at connecting what customers expect and what they ultimately get. Be it people, process or technology, Servion stitches together a structured solution that begins at the top with the brand promise and business objectives and works its way into your technology components and SLAs.

Enterprises can enrich their customer experience and optimize businesses processes with Servion business consulting services. We call it ‘Customer Experience. By Design.’ Servion business consultants bring in a wealth of knowledge, industry frameworks, and ServDesign – a powerful CX consulting platform – to translate brand promises into interactions that deliver a customer experience, as expected by customers.

Why Servion business consulting?

Customer Experience Specialists
Servion’s integrated approach to defining contact management strategies help enterprises redefine and maximize all three primary enablers of contact – people, process, and technology
A Robust Framework
Servion offers an IP-based CX consulting platform – ServDesign – that has built-in frameworks. ServDesign offers methodologies and tools that enable enterprises to quickly and securely redesign the way they interact with customers
Access to Knowledgebase
Having managed over 10 billion customer interactions annually, Servion offers a wide-ranging knowledgebase of channel benchmarks, industry databases, and technology platforms to improve critical contact center metrics
Powerful Integration
Servion defines contact management strategies that look to redefine and maximize all three primary enablers of contact – people, process, and technology. Always taking a business first approach, Servion offers CX technology designs, implementation schedules and roadmap for the foreseeable future
Assess, Analyze, Advice and Assist
Servion business consulting follows a structured methodology consisting of a series of analytical techniques to arrive at the current position of the contact center against its maturity lifecycle and to identify opportunities for improvements
Gain Return on Relationship
Servion enables enterprises to gain value from their CX investments by maximizing resource utilization. Servion enables high ROI from technology components by extending asset life and enhance its value, augmenting existing service capabilities and adopting newer technology that matches business goals

If you have a CX vision.
Servion knows how to get you there.

Skyrocket your digital customer
experience in real-time
Let’s Get Started

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