by Servion

19, April 2016

6_happy-call
  • Analytics
  • Customer Journey
  • Customer Service

With advent of analytics and expertise in integration, the opportunities to personalize and humanize customer interactions is at its pinnacle today.

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by Servion

14, April 2016

ecommerce-banner
  • Customer Experience
  • Customer Journey
  • Omni Channel

The growing usage of technology is affecting how companies across conduct their businesses. Exciting digital landscapes have opened up all over the world, with more than half of the population engaging in social media activity through their mobile phones.

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by Servion

4, April 2016

orchestra-2
  • Contact Center
  • Customer Experience

Customer Experience is the new battleground for loyalty. The holy grail of sustaining customer satisfaction. And Contact Centers are at the heart of it.

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by Shankaran Nair

30, March 2016

brand1
  • Customer Experience

The key to powerful employer branding is the integration or synthesis of the core brand values with the employer brand

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by Abhijit Baneerje

10, February 2016

4_trends
  • Contact Center
  • Customer Experience

Simply put, contact centers are in the business of managing customer interactions. And for the business to be successful, they have live up to their brand promise on a daily basis.

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by Servion

10, February 2016

1_analytics
  • Analytics
  • Customer Experience
  • Omni Channel

Customers share an enormous amount of data with any brand they interact with. And every minute, such customer data is collected from channels such as IVR, CTI, ACD, diallers, email and other social channels.

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