author by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

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author by Bhagvan Kommadi

15, June 2017

Unified Communications Web Banner

Unified communications (UC) platforms help in delivering a plethora of services in the area of customer experience. From enterprise and consumer calling, branch exchanges, voice messaging, social media communications and rich collaboration services to video calling, telepresence services, texting, messaging and collaboration communication services, converged landline and mobile services.

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author by Sheela Narashiman

13, June 2017

Unlock the power of customer analytics banner

In an age where the customer is king, customer data is an organization’s most important asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics is the systematic examination of customer information. Customer analytics professionals mime data to identify and quantify the impact of customer pain points to deliver personalized and superior experiences. Recently, customer analytics has become the most critical technology investment for enhancing customer experience. For example, organizations use customer analytics to improve product development and service delivery. Some financial services use analytics to prevent compliance and regulatory issues. According to Gartner’s 2017 Customer Experience Innovation Study, customer analytics continues to be the top focus to improve customer experience with over one-third of respondents planning to increase their investments in this technology.

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author by Archana Sangili

9, June 2017

CX_ED-31-Blog

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

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author by Sanjay Kalra

8, June 2017

How customer journey experiences-banner

Today, the biggest challenge for Enterprises is delivering superior and consistent Customer Experience across channels. It’s been proven repeatedly that Enterprises that provide superior customer experience lead consistently in revenue growth over laggards in customer experience.

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author by Sethu Madhavan

6, June 2017

9 questions you ask before to your - banner

Congratulations. The cloud solution you selected comes with a package of benefits. But it is bound to give you many a sleepless night before your decision is proven right. Here’s how you can minimize them.

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author by Archana Sangili

2, June 2017

CX_ED-30-Blog

The CX Roundup features a quick recap of customer experience ecosystem from last week. Artificial Intelligence, virtual assistants, and analytics news and trends are collected and presented in one place for your reading.

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author by Sethuramalingam B.

1, June 2017

2V Web_Banner-Re-Inventing The Contact Center

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

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author by Sheela Narashiman

30, May 2017

The rise of robots banner

Looking back, when one thinks of all those science fiction movies that hit the screens with robots of varying sizes and shapes little did it occur to the human mind that robots would one day begin to dominate. But the fact is, robots have now taken over and have begun to evade all walks of […]

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author by Archana Sangili

26, May 2017

CX_ED-29-Blog

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

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