by Sethuramalingam B.

25, July 2016

ideas1
  • Analytics
  • Customer Journey
  • Customer Service

Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

Logo 0

by Servion

21, July 2016

42_banking
  • Contact Center
  • Customer Experience

Managing waiting lines is an important aspect for businesses striving to build better customer experiences. And this is what we did for a leading Asian bank to improve their customers’ waiting experiences.

Logo 0

by Parameswaran E.K

15, July 2016

41_ecosystem_1
  • Customer Experience
  • Customer Service

As with every other ecosystem, the Last Mile is also an amalgamation of diverse groups that co-exist and thrive interdependently.

Logo 0

by Abhilash Patri

13, July 2016

39_diversification
  • Customer Experience
  • Customer Service

At first sight, diversification seems to be a ‘win–win’ situation for both the service provider and the consumer, but is that all there is to the story?

Logo 0

by Sethuramalingam B.

8, July 2016

38_3cs
  • Contact Center
  • Customer Service

The power rests with the customer and to make sure enterprises thrive in competition, enterprises need to undo certain ways of handling customers and build newer ways to ensure that they not only stay with them but also promote them.

Logo 0

by Sanjay Kalra

6, July 2016

37_cpaas
  • Customer Experience
  • Multichannel
  • Omni Channel

Everyone seems to be doing it – the UC and PBX vendors, the Unicorn startups, the Communications Service Provider & Telecom Companies. What does this mean to the market?

Logo 0

by Sethu Madhavan

1, July 2016

36_contract
  • Cloud
  • Contact Center
  • Multichannel

Congratulations. The cloud solution you selected comes with a package of benefits. But it is bound to give you many a sleepless night before your decision is proven right. Here’s how you can minimize them.

Logo 0

by Parameswaran E.K

30, June 2016

34_power-shift
  • Customer Experience
  • Customer Service

Who drives the finale of the last mile? Is it the enterprise or is it the customer? Hazarding a guess on the future is not an enviable task. Especially in today’s turbulent times, the future is confusing, ambiguous and downright uncertain.

Logo 0

by Renil Mohan

23, June 2016

33_muaythai
  • Customer Experience
  • Customer Journey

You may survive for a while but in the end, the customer always has the clear shot. Your brand promise turns into a KO just waiting to happen.

Logo 0

by Sethuramalingam B.

21, June 2016

29_build
  • Analytics
  • Contact Center
  • Customer Experience

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

Logo 0