by Archana Sangili

7, April 2017

CX_ED-22-Blog

Artificial Intelligence, as we have said in our earlier posts, will bring about a revolution in customer experience. Along with IoT and other new technologies, business will spend huge budgets to elevate their customer experience image this year.
This week, the spotlight is on AI.

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by Sheela Narashiman

4, April 2017

Artificial Intelligence Ushers - Conversational Banking

The world we live in is an interconnected highway. Not only is it shrinking, but various parts of it are syncing with each other. These days – with the quantum leaps taken by the digital age to connect customers with brands, it is more evident than ever. It is indeed the age of the robots. But, like those old science fiction story-plots once claimed, they aren’t there to take over our planet. Or throw laser beams at us. They are making our systems more efficient and devices – smarter.

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by Archana Sangili

31, March 2017

CX_ED-21-Blog

Hi there, It’s Friday again. Time for show and tell. The stories from different technologies that dictate our common goal – customer experience. Tales of success, advises preventing failure, what’s hot and some articles that seem fable from the future.

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by Servion

30, March 2017

Prakash Arunachalam CIO News

We are pleased to announce today the appointment of Prakash Arunachalam as the Chief Information Officer (CIO). As part of the Global Executive Leadership Team, Prakash is responsible for strategizing and implementing innovative uses of technology to strengthen Servion’s Emerging Technology Competencies and Market Offerings. Along with this, he will have the additional responsibility of digitalizing Servion’s internal platforms, grooming talent and ensuring that Servion continues to deliver high-quality services through the brightest minds in the industry.

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by Vimal Abraham

28, March 2017

Customer Engagement Hub

As is the case with many technology buzz words, Customer Engagement Hub (CEH) may appear to be more hype than reality. Is it just another jargon marketers use to differentiate themselves in a crowded customer experience market? Will it just remain a box of hollow promises or truly deliver value to the enterprise?

Moving beyond the hype, this blog post will attempt to explain the genuine need for a Customer Engagement Hub and what it means for enterprises today, tomorrow, and beyond 2017.

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by Archana Sangili

24, March 2017

CX_ED-20-Blog

Welcome. Welcome. Welcome. This is the 20th edition of customer experience roundup. Technology is a cool thing and it has made the business of customer experience evolve with it. IoT, Machine Learning, and Artificial Intelligence are this generation’s technology causing disruptions in the CX space. This week’s roundup talks about this technology and how it impacts the customer experience.

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by Sheela Narashiman

21, March 2017

You Wouldnt Want To Repeat An Oscar 2017 With Your Customer Service

We all like to do things right all the time. But life is full of unexpected moments and mistakes do happen. This year the Oscars too were no exception. It was an uneventful affair that sailed smoothly until the moment when Faye Dunaway erroneously declared ‘La La Land’ as the best picture over ‘Moonlight’. Most businesses that are in customer service, do not know how to handle the situation when things go wrong. They try to conceal the mistake which only worsens the relationship and leads to customer churn.

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by Servion

14, March 2017

AI Will Power 95 Of Customer Interactions By 2025

Artificial intelligence is today’s great obsession. World technology giants like Google, Microsoft, Amazon and Apple are competing fiercely to engage in AI research. As AI is starting to generate huge financial gains, no wonder these organizations are vying each other. Yet most organizations are still lagging behind. Servion’s Shashi Nirale, SVP & GM EMEA, reasons […]

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by Archana Sangili

10, March 2017

CX_ED19-Blog

We are happy to curate the best of cx from the week that went by. Over several weeks we have been highlighting stories about the future of technologies that will transform the customer experience. This week we want to stress that in this process of embracing modern technologies, enterprises should not overlook the human factor and personalization in the area of customer experience.

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by Sheela Narashiman

7, March 2017

personalized customer experience

Imagine walking into your usual restaurant thinking about your favourite dish. And before you could take your seat, voila, the dish appears in front of you! Just the right combination and the right taste. Wouldn’t you feel great? I know, I would. Whenever something is personalized for your own use, you get a feeling of supreme satisfaction. It makes you feel valued. And, personalization is key for delivering an amazing customer experience!

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