author by Christopher Joel

11, July 2017

Banner-Channeling predictive analytics

Predictive analytics have been put to extensive use to find out what customers like and what they don’t. Armed with this knowledge, organizations have aligned their campaigns to promote the curate products and solutions based on the insights.

Logo 0

author by Archana Sangili

7, July 2017


Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

Logo 0

author by Sriram Sampath

6, July 2017


Customer Journey Analytics is probably the most clichéd phrase in the customer experience ecosystem today. During the course of my discussions with several organizations, I realized that there is a handful who have got it right – both the meaning and the execution. And there are those who are eager to get it right but they lack clarity in execution.

Logo 0

author by Roshini Cherian

4, July 2017

banner memorable omni-channel journeys

It’s that time of the day when your hands are itching to shop on your favourite ecommerce website. You want to buy something that has been on your mind for some time. Your eyes light up as you stumble upon a few promotional banners with great offers.

Logo 0

author by Archana Sangili

30, June 2017


Welcome to this week’s edition of the customer experience roundup. This 34th edition of the CX Roundup brings to you the best of customer experience news, trends and insights around the world.

Logo 0

author by Sheela Narashiman

29, June 2017

Banner- lasting customer experience

Most organizations boast about customer centricity when it comes to executing and creating a wow experience, they fail. Delivering a lasting customer experience has never been more important to business especially at this digital age where customers are more knowledgeable and demanding.

Logo 0

author by Servion

27, June 2017

Banner - Calling all superheroes

Is it a bird? Is it a plane? No, it’s the superhero-themed Cisco Live 2017 off to great start! Day One of the leading IT and communications conference was chock-a-block with exciting announcements and interesting conversations. We certainly did not expect Tim Cook to show up and wow the crowd!

Logo 0

author by Archana Sangili

23, June 2017


Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

Logo 0

author by Sethuramalingam B.

22, June 2017


Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

Logo 0

author by Christy Bharath

20, June 2017

Robots vs Humans-banner

I have a sneaky suspicion that some people might be confusing the rise of artificial intelligence in the job market with the story-line from the Terminator trilogy. It has been gaining a fair amount of notoriety as the ultimate job killer. And if you believe the soothsayers – you can assume it is all over, folks. Better learn how to grow your own fruits and vegetables. Or buy a lottery ticket. Perhaps, your only hope is that, at some point, Arnold Schwarzenegger drops in to save you from a bleak future.

Logo 0