Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.
According to a recent survey, 47% of young people aged 18-34 would rather spend their money on traveling than buying a house. For Millennials, they want their travel experience to be perfect. They want the travel companies to understand that their hard-earned vacation cannot go wrong. Here is how travel companies can do to create a memorable travel experience for Millennials.
It’s all connected Today’s customers are not just connected but are hyper-connected. With IoT technology growing bigger than ever, more and more customers are getting connected through multiple devices. However, brands can taste success if they can offer personalization to their customers. It is also going to echo as the most crucial point to consider […]
The key to a successful business is a stream of happy customers willing to repeatedly purchase your products or services. One of the ways to ensure that your customers are satisfied is to ensure that your contact center agents handle them well. According to the Employee Engagement Benchmark study 2017, conducted by the Temkin group, […]
The BFSI industry has been in the center of disruptive changes in recent years. And they are poised for another transformative year in 2018. Especially, on their customer engagement front. The industry will leave behind traditional banking methods and go on to embrace digital transformation. Successful banks will realign their strategy and invest in technology that can automate processes and drive more meaningful conversations with tech-savvy customers. Here is a forecast of CX trends in BFSI that are likely see to an early adoption in 2018.