author by Sethuramalingam B.

1, June 2017

2V Web_Banner-Re-Inventing The Contact Center

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

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author by Sheela Narashiman

30, May 2017

The rise of robots banner

Looking back, when one thinks of all those science fiction movies that hit the screens with robots of varying sizes and shapes little did it occur to the human mind that robots would one day begin to dominate. But the fact is, robots have now taken over and have begun to evade all walks of […]

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author by Archana Sangili

26, May 2017

CX_ED-29-Blog

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

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author by Archana Sangili

19, May 2017

CX_ED-28-Blog

The biggest focus and investment areas for the majority of businesses, this year is – Customer Experience. New technologies are also contributing their share to enhance their CX strategy. Every week, we feature interesting articles from around the world on customer experience – news, trends, guides, and tips.

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author by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

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author by Manu Yegnaraman

16, May 2017

Artificial-Intelligence-The-learning-curve-is-moving-upward-Web-Banner

AI has been an intrinsic quest of the human race right from the moment we invented the computing machine. The urge to make the computing machines more intelligent than ever before, in fact, signalled the birth of algorithms and complex application development. Since then, the growth of AI along with its challenges has been constantly changing, similar to the advancements in the IT industry.

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author by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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author by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

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author by Archana Sangili

5, May 2017

CX_ED-26-Blog

Hello, I would like to start by saying a big thank you to all of you who read this CX Roundup every week. The readership and support are increasing every week, this only makes us want to curate much more exciting articles for you guys. This week at our office we are charged to see […]

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author by Archana Sangili

3, May 2017

Human Touch in AI

Millennials can recite brand names and take personal pride in flaunting them. For such walking and talking brand advocates, enterprises need to go the extra mile by lending a personal customer care through an actual human being.

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