author by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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author by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

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author by Archana Sangili

5, May 2017

CX_ED-26-Blog

Hello, I would like to start by saying a big thank you to all of you who read this CX Roundup every week. The readership and support are increasing every week, this only makes us want to curate much more exciting articles for you guys. This week at our office we are charged to see […]

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author by Archana Sangili

3, May 2017

Human Touch in AI

Millennials can recite brand names and take personal pride in flaunting them. For such walking and talking brand advocates, enterprises need to go the extra mile by lending a personal customer care through an actual human being.

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author by Archana Sangili

28, April 2017

CX_ED-25-Blog

The CX Roundup is a weekly edition of news from all things related to customer experience. It includes technology, trends, and tips.

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author by Christy Bharath

27, April 2017

Zen and The Art of Proactive Customer Support - banner

“Know what your customers want most and what your company does best. Focus on where those two meet.” As a reputable brand, all you want from your customers is for them to be happy. It even sounds endearing when you say it aloud. You want a big smile on the face of customers whenever they […]

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author by Sheela Narashiman

25, April 2017

Graham Bell Telephone

On the way home, you pass the old telephone booth round the corner. You’ve never paid much attention to it. In fact, there are days that you have passed by and it failed to catch your eye. But today is different. You’ve lost your mobile and the old telephone booth suddenly seems to spring to life. You step into the dingy booth to find an old rotary phone. You drop the coin in the slot and start dialing. You hear the hello at the other end and that is when you realize how important this instrument is.

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author by Archana Sangili

21, April 2017

CX_ED-24-Blog

  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

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author by Roshini Cherian

20, April 2017

6 Ways Cloud Contact Centers Improve Agent Experience

Cloud contact centers are changing the way businesses communicate with their customers. Having made the customers’ lives easier, cloud enables effortless interactions via voice, email, chat or social media from anywhere, any time. With low investment costs, easy deployment and immediate usage, contact centers can be converted from on-premise to cloud technology, comprising modern technological […]

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author by Sheela Narashiman

18, April 2017

Common-Myths-Cloud-Contact-Centers

There is no denying the fact that cloud contact centers have caused a huge upheaval in the call center industry. Firms that need more computing capacity now get it all done in minutes, thanks to cloud technology. Companies small and large are already joining the bandwagon and moving into the “cloud”. Yet with all the growing interest, a great deal of misunderstanding around cloud contact centers still persists.

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