Customer experience to design

Sameet Gupte

15, February 2018

Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service.

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Cloud Contact Center Security

Archana Sangili

13, February 2018

The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.

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CX RoundUp 63

Archana Sangili

9, February 2018

Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]

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artificial-intelligence-vs-machine-learning

Sheela Narashiman

8, February 2018

One of the biggest advancements in technology is the advent of Artificial Intelligence (AI) and Machine Learning (ML). Google, Amazon, Pinterest, Facebook, Instagram and the likes have popularized these two terms. But are they one and same? Is there any difference between the two? Often, they are used interchangeably and haphazardly. For many, the difference between them is still unclear.

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healthcare patient experience

Roshini Cherian

6, February 2018

Patient experience, now, has become an important factor and a matter of choice among hospitals for consumers to decide on their course of action. While steps to improve engagement can inherently help boost the value patients feel they are receiving, it is necessary for you to stay competitive. Therefore, plan the patient journey, leverage technology and encourage patients to access professional care when they need it.

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